Carlos Elias Lopez Vilchez
Lima
Summary
Customer Service Representative with strong problem-solving and communication skills, experienced in handling complex customer issues for global streaming platforms. Skilled at guiding users with empathy and clarity, particularly those with limited technical knowledge. Currently pursuing a Bachelor’s degree in Computer Information Systems, combining analytical thinking with technical understanding. Focused on continuous improvement, customer satisfaction, and delivering efficient, human-centered solutions.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance
04.2024 - Current
- Provided support to customers by addressing inquiries and resolving issues effectively.
- Assisted in managing customer accounts, ensuring accurate data entry and updates.
- Learned company products and services to deliver informed customer assistance.
- Participated in training sessions to enhance product knowledge and service skills.
- Utilized CRM systems to track interactions and maintain customer records accurately.
- Collaborated with team members to improve response times and service quality.
Education
No Degree - Computer Information Systems
Universidad Tecnologica Del Peru
Lima12-2030
High School Diploma -
Martin Adan School
Los Olivos, Peru12-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Teleperformance
04.2024 - Current
No Degree - Computer Information Systems
Universidad Tecnologica Del Peru
High School Diploma -
Martin Adan School