Carol Rocío Calderón Villón
Lima
Summary
Professional with more than 10 years of experience. I am a communicative, outgoing and friendly person, with good references and great work capacity. Communicative person and capable of adapting to each situation. I am looking for a job opportunity in which a can prove my commitment and ability to work. In my previous jobs I have always stood out for my good productivity and my ability to learn quickly.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Flight Operations Officer
KLM ROYAL DUTCH AIRLINES
04.2022 - 01.2024
- From 35 to 37 years old. (2022 - 2024)
- Ensure safety on the ramp from before the aircraft arrives until the push back.
- Supervise and verify that all procedures are being carried out by the ground handling staff according to the GOM (Ground Operations Manual). Fuel, catering, logistics and all suppliers.
- Supervise the correct handling of the ground support equipment to attend to the aircraft.
- Adapt to flight plans according to variable conditions such as delays or adverse weather conditions and be prepared for any situation that may arise to solve it in the most efficient way, considering safety above all.
Passenger Handling Agent
KLM ROYAL DUTCH AIRLINES
07.2016 - 03.2022
- From 29 to 35 years old. (2016 - 2022)
- European Airlines operating direct flights to Amsterdam and Paris.
- Passengers Check in process at counters, checking required documentation according to their final destination and labeling luggage.
- In charge of the boarding process at the boarding gate. Search for missing passengers to board the aircraft. Cross check with the crew.
- Assigned to many others positions: Comail, Boarding facilitator, Special Assistance, Flight Editing, Tuua, Lists,
Gate Assistant, dod report. - Teamwork to achieve the company's goals.
- Excellent quality customer service and attention.
- Effective fulfillment of assigned tasks.
Passenger Service Agent
LCPeru
01.2016 - 03.2016
- Efficient service to the passengers at the counter during the check-in process for domestic flights and charter flights.
- Boarding passengers at the national area gates.
- Management of contingencies, cancellations, delays, and flight rescheduling.
- Attending customer problems, questions and complaints.
- Provide information on airport services.
Gate Service Agent
LAN PERU
01.2013 - 12.2013
- Work performed in LAP departure gates.
- Carry out passengers boarding according to procedures established by the company.
- Leader of a work team.
Passenger Service Agent
LAN PERÚ
12.2011 - 12.2012
- Effective and warm attention to passengers at the check-in counter.
- Check the necessary documentation according to the passenger's destination.
- Solving problems with tickets, rates, flight changes, special requirements and contingencies that may arise.
Restaurant Supervisor
Sol De Oro Hotel
10.2010 - 06.2011
- Position earned according to my good performance.
- Carrying out daily briefings and communicating all the activities that will be carried out.
- Supervise the tasks of the team in charge, their clothing and good presence of restaurant staff on duty.
- Execute the correct service protocol from the moment customers enter the restaurant.
- Supervise the creation of monthly schedules for waiters and waitress.
- In charge of verifying monthly inventories of all restaurant utensils.
- Management of incidents and complaints.
- Prepare daily reports on staff performance during the shift.
Restaurant Waitress
Murano's Restaurant, Sol De Oro Hotel
10.2009 - 10.2010
- Give an excellent service to all guests at the restaurant's hotel.
- Offer the menu and the Chef's specialty.
Education
Bachelor of Economics - Tourism And Hospitality
Ricardo Palmas's University
2007
Skills
- Motivation
- Professionality and Honesty
- Team Work
- Work ethic
- Empathy
- Self-motivated
- Brainstorming
Certification
- Check in Airport Systems Altea / Oscar / Fee / Sabre / Reciber / Amadeus / Kiu.
- NewHotel, New Pos.
- Dangerous Good
- AvSec
- We care for our customers
- Agent K
Languages
- English at ICPNA – Advanced Level – Oral and Written.
- French at URP – Basic level – Oral and written.
Personal Information
- Nationality: Peruvian
- Marital Status: Single
- Date of Birth: 04/04/1987
Adress
Av. Precursores 832, San Miguel. Lima, Perú.
Languages
Spanish
Native language
English
Advanced
C1
French
Beginner
A1
Timeline
Flight Operations Officer
KLM ROYAL DUTCH AIRLINES
04.2022 - 01.2024
Passenger Handling Agent
KLM ROYAL DUTCH AIRLINES
07.2016 - 03.2022
Passenger Service Agent
LCPeru
01.2016 - 03.2016
Gate Service Agent
LAN PERU
01.2013 - 12.2013
Passenger Service Agent
LAN PERÚ
12.2011 - 12.2012
Restaurant Supervisor
Sol De Oro Hotel
10.2010 - 06.2011
Restaurant Waitress
Murano's Restaurant, Sol De Oro Hotel
10.2009 - 10.2010
- Check in Airport Systems Altea / Oscar / Fee / Sabre / Reciber / Amadeus / Kiu.
- NewHotel, New Pos.
- Dangerous Good
- AvSec
- We care for our customers
- Agent K
Bachelor of Economics - Tourism And Hospitality
Ricardo Palmas's University
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