Catherine Bryson

General Sales (03-2013 to 04-2014)

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of our products and services.
• Answered incoming phone calls and developed friendly rapport with customers while answering questions, making recommendations, and leading conversations to bookings.
• Provided customers with information about availability and pricing.

Aadvantage Customer Service (05-2014 to 07-2015)

• Provided high level of customer service to each person by using active listening and effective interpersonal skills.
• Updated Aadvantage accounts information to maintain them up-to-date.
• Resolved various issues and mileage discrepancies for customers.

Rsd - Executive Platinum - Conciergekey (08-2015 to 08-2024)

• Managed high levels of call flow and responded to knowledge questions from team members.
• Listen carefully to team members concerns, providing effective resolutions and support
• Used systems to manage and process support actions and requests from team members.
• Capacity to understand and relate to both customer and team member perspectives.
• Address supervisor calls by finding effective solutions that satisfy passenger needs and align with company policies.
• Manage calls from EP-CK customers, delivering top-tier service and resolving issues effectively.
• Assist EP-CK customers through the booking process, process upgrade requests, and supply any additional information needed.

• Responsible for supervising the sales team.
• Coordinated the yearly training schedule by analyzing and proposing course offerings to meet client demands.
• Mentored sales team in delivering outstanding customer service by addressing issues, resolving complaints, and maintaining high standards of client satisfaction.
• Effectively coached team members to reach weekly or monthly sales goals.
• Promote a culture of integrity and professionalism within the sales team.
• Conduct performance reviews, offer constructive feedback, and develop individual and team growth plans.