Cesar Coloma
Lima
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
I consider myself a multi-tasker at heart, well-known for creating positive workplace culture and high-performing teams. A strong leader and problem-solver, which utilizes good judgement to positively impact company success.
Overview
11
11
years of professional experience
Work History
Program Manager
Zepz
11.2022 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
Team Manager
WorldRemit
07.2021 - 11.2022
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
Customer Care Executive
WorldRemit
09.2020 - 07.2021
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Kept accurate records of all customer interactions and transactions.
Professional Musician
Freelance
01.2013 - Current
- Toured with successful bands, providing professional, punctual backing support.
- Built networks with local musicians to provide session support for gigs and events.
- Taught private music lessons, adapting tuition to ages and skill levels.
- Scheduled rehearsals with other musicians and choirs.
Education
Bachelor of Arts - Music / Stylistic Composition
Universidad Peruana De Ciencias Aplicadas (UPC)
Peru12.2019
High School Diploma -
La Salle
Peru12.2006
Skills
- Critical Thinking
- Team Leadership
- Attention to Detail
- Operational Efficiency
- Good Judgment
- Program Leadership
- Strategic Direction
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Program Manager
Zepz
11.2022 - Current
Team Manager
WorldRemit
07.2021 - 11.2022
Customer Care Executive
WorldRemit
09.2020 - 07.2021
Professional Musician
Freelance
01.2013 - Current
Bachelor of Arts - Music / Stylistic Composition
Universidad Peruana De Ciencias Aplicadas (UPC)
High School Diploma -
La Salle
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