Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Languages
Timeline
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César Domínguez

César Domínguez

Host, Costumer Service and Power Seller
Lima,LMA

Summary

Dynamic and detail-oriented professional with extensive experience at Papas Queen's Restaurant, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective communication and multitasking. Skilled in POS software and adept at managing large parties, fostering loyalty, and resolving guest concerns promptly.

Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.

Overview

3
3
years of professional experience

Work History

Host and Power Seller, Costumer Service

Papas Queen's Restaurant
11.2021 - 04.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Promoted business loyalty by fostering positive customer relationships.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Education

GED -

Centro De Idiomas De La Universidad De La Católica
Lima

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Exceptional communication
  • Detail-oriented
  • Professional appearance
  • POS software
  • Server support
  • Guest relations
  • Reservations
  • Table assignment coordination
  • Reservation coordination
  • Seating arrangements
  • Reservation management
  • Reservations management
  • Up-selling techniques
  • Foreign language skills
  • Event planning assistance
  • Group reservations management
  • Dining room management
  • Verbal and written communication
  • Customer engagement
  • Hospitality and accommodation
  • Food allergy awareness
  • Greeting guests
  • Customer service expertise
  • Table bussing
  • Guest complaint resolution
  • Guest seating
  • Ordering procedures
  • Bill computation
  • Item promotion
  • Table setting
  • Table setting arrangements
  • Flexible and adaptable
  • Special dietary requirements
  • Positive and professional
  • Promotional awareness

Accomplishments

  • Drove record-high sales that elevated the store's ranking in the company on Google Maps from 3 Stars to FIVE STARS!!
  • https://maps.app.goo.gl/x37nqj4CBogL8pcn8

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Upper intermediate (B2)

Timeline

Host and Power Seller, Costumer Service

Papas Queen's Restaurant
11.2021 - 04.2025

GED -

Centro De Idiomas De La Universidad De La Católica

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César DomínguezHost, Costumer Service and Power Seller