Cinthya La Cotera Loret de Mola

Directly in charge of the Executive Chef, Outlet Manager, Service Managers, Food and Beverage Assistant, Food and Beverage Concierge.
Responsible for a team of 42 people in the service area and 35 people in the kitchen and steward area.
Responsible for the management of restaurants, bars, banquets.
Member of the hotel's new projects committee.
Management and supervision of the kitchen area together with the Executive Chef.
Costing of food and beverage proposals in conjunction with the finance area.
Working together with Marketing to update the image of each restaurant, as well as the creation of the social networks of the gastronomic space of the area.
Global Food Safety auditor at the property.

• I lead an offshore recruiting team of up to 20 bilingual and trilingual recruiters and coordinators, dedicated to talent acquisition for job positions in the US and Canadian markets. Manage up to 3 clients simultaneously, including: Scientific Games, Delmar, Talent Acquisition Manpowergroup US and Canada.
• Supervise the recruiting team to ensure proper assessment and qualification of applicants through the use of interviewing techniques and skills assessment tests.
• Oversee the distribution of requirements based on job descriptions, timelines and vacancies requested by the client.
• Implement recruitment strategies by creatively driving and efficiently utilizing resources.
• Delivery of reports, invoicing, KPI's and daily metrics. Submission of QBRs and YBRs.
• Client relationship management.
• Training of staff in charge and conducting audits to ensure quality of service.
• Selection for internal requirements of the Lima team area.
• Member of the CORE Format & Procedures Committee: Creation of content and procedures together with the training committee for the daily activities of our staff and Team Leads.

• Proactivity and careful attention to the client in order to achieve the objectives set.
• Search for solutions that guarantee customer satisfaction and at the same time are viable for the company.
• Implementation of strategies to promote the sale of the hotel outlets.
• Management and documentation of relevant information in the software system.
• Planning of tasks and support to other departments when necessary.
• Compliance with applicable regulations in daily work.
• Preparation and presentation of monthly and annual reports and accounts.
• Efficient communication with clients to ensure adequate information about the company's services.
• Identification and anticipation of potential problems and needs to achieve greater efficiency and customer satisfaction.
• Coordination with other departments and working closely with the Finance department.
• Management of outlets using EMC, symphony, opera.
• Performing marketing activities to attract new customers.

• Managing ingredients and food product usage by assessing availability, customer flow and popularity of items, which reduced food waste by 20%.
• Overseeing customer treatment from arrival to departure.
• Maintaining high food and beverage quality standards by examining shipments, supervising preparation and monitoring food safety.
• Inventory management through the completion of inventories in the computer system.
• Efficient communication with customers to ensure adequate information about the company's services.
• Customer service and advice.
• Implementation of strategies to promote the sale of the hotel's outlets.
• Compliance with applicable regulations in daily work.

• Inventory control and control of the quantity and quality of stocks in the store.
• Selection, training and management of store personnel.
• Comparison of the evolution of store sales and implementation of specific measures to boost them.
• In charge of taking care of the image of the store and the quality standards established by the company.
• Maintaining contact with suppliers and negotiating prices, volumes and delivery times.
• Responsible for the management of the point of sale, including the opening and closing of the store, its organization and cleanliness.
• Handling phone calls, emails, customer complaints and claims.
• Optimizing the profitability of the store by maintaining optimal stock levels.
• Supervision of departments and workers and creation of work schedules and tasks.
• Planning and monitoring of store promotions.
• Research and development of marketing strategies to boost sales and attract more customers with discounts and promotions.
• Preparation of budgets taking into account the operating costs and objectives set.
• Evaluation of customer service for the effective resolution of their requests or complaints.

• Proposal of improvements in customer loyalty strategies.
• Design and implementation of new work approaches to guarantee service quality.
• Organization and distribution of tasks within the team to optimize productivity.
• Preparation of management and follow-up reports.
• Support person in all processes: sales, claims, returns, etc.
• Development of the department's strategy to offer a more personalized service according to the customer's profile.
• Help in the development of training plans for the department.
• In charge of leading team meetings of 8 employees to communicate guidelines.
• Organization of weekly project schedules and planned dates by objectives and completion dates.
• In charge of monitoring, managing and controlling costs according to the established budget.

• Management of the bar stock using mymicros.
• Coordination with other departments and working closely with the cost department.
• Identifying and anticipating potential problems and needs to achieve greater efficiency and customer satisfaction.
• Handling customer complaints
• Efficient communication with customers to ensure adequate information about the company's services.
• Preparation and presentation of monthly reports.
• Conducting marketing activities to attract new customers.
• Maintaining order and hygiene in the work area to avoid cross contamination.
• Daily management of the inventory of beverages and ingredients for the correct development of the service.