Clarisse Ernesse Fae Sulapas
CUSTOMER SERVICE REPRESENTATIVE
Abu Dhabi
Summary
Dedicated and motivated Teaching Assistant with a passion for working with children and fostering a positive learning environment. Experienced in supporting classroom activities, assisting students with diverse needs, and collaborating with teachers to enhance educational outcomes. Highly adaptable, responsible, and committed to excellence. Strong verbal and written communication skills, with the ability to work effectively under pressure and maintain a structured and engaging classroom atmosphere.
Overview
15
15
years of professional experience
2012
2012
years of post-secondary education
2
2
Languages
Work History
Admin Support Officer/ Event Hosting
Mums and Bubs Pharmacy
09.2023 - Current
- Hosting pharmacy events like Valentine Day, Mother's Day and Ramadan Activities for kid etc
- Coordinating office activities and operations to secure efficiency and compliance to company policies
- Supervising administrative staff and dividing responsibilities to ensure performance
- Keep stock of office supplies and place orders when necessary
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Support budgeting and bookkeeping procedures
- Create and update records and databases with personnel, financial and other data
- Track stocks of office supplies and place orders when necessary
- Submit timely reports and prepare presentations/proposals as assigned
- Assist colleagues whenever necessary
Customer Care Representative
Galadari Motor Driving Centre L.L.C.
06.2022 - 02.2023
- Receive and respond to phone calls and emails
- Address clients' enquiries on promotional driving packages and procedures
- Coordinate with department heads regarding booking of classes, rescheduling, postponing examinations and classes seamlessly
- Resolve clients' booking issues with diligence and excellence
Admin Assistant/Clerk/ Personal Assistant to General Manager
Al Danah Pipes and Fittings L.L.C.
12.2020 - 01.2022
- Directly coordinate with the management team to provide support to sales representatives in order to give competitive prices of carbon steel and stainless steel pipes and fittings
- Tracks sales & closely monitor data updates in AXOLON
- Respond effectively to telephone calls, email queries and acts as the mediator of contacts between clients and department heads
- Ensures that the scheduled appointments of the General Manager are timely coordinated and met respectfully with prospective clients or suppliers
- Liaise and plan operation services with all department heads as per global market
Customer Sales Associate
Al-Futtaim - Retail
12.2012 - 12.2019
- Engage potential customers by accurately answering product questions and assist clients in preparation of sales order
- Upsell products that meets clients' preferences and budget
- Prepare daily sales reports and submit to supervisor
- Direct and coordinates with every department head for embroidery and tournament prizes
- Organize attractive display & correctly price the items
- Perform cashiering duties, depositing sales revenue directly to banks on a daily basis
- Prepare daily reports for all end of the day sales, footfall and product repairs
- Filing documents such as cash flow, petty cash, reimbursements and bank deposits
- Answer product inquiries and orders over the phone and prepare bulk orders for golf tournaments per month
Customer Care Professional
Convergys Philippines Inc
06.2012 - 10.2012
- Conduct private surveys for reputable Insurance companies, grocery stores, and bank based in the United States of America
Customer Care Representative
Stream Global Services
08.2010 - 04.2012
- Engage potential customers and assist them with their preferences and budget for phones plans and service
- Present details to clients in relation to the technology and features of iPhone, HTC, Blackberry, Acer Laptops, and Band connection cards
- Close a two year contract with clients and do follow up with activations of product
Education
Bachelor of Science - Secondary Education Major in English
Rizal Technological University
Boni Ave, Mandaluyong, 1550 Metro Manila, FilipinaSkills
- Strong Communication skills
- quick learner
- ability to manage multiple tasks
- creative
- honest
- hardworking
- flexible
- patient
- persistent
- excellent communication skills
- written communication
- verbal communication
- excellent in Microsoft Office
- Word
- Excel
- PowerPoint
Personal Information
- Date of Birth: 09/10/89
- Nationality: Filipino
- Marital Status: Single
- Visa Status: Employment
Timeline
Admin Support Officer/ Event Hosting
Mums and Bubs Pharmacy
09.2023 - Current
Customer Care Representative
Galadari Motor Driving Centre L.L.C.
06.2022 - 02.2023
Admin Assistant/Clerk/ Personal Assistant to General Manager
Al Danah Pipes and Fittings L.L.C.
12.2020 - 01.2022
Customer Sales Associate
Al-Futtaim - Retail
12.2012 - 12.2019
Customer Care Professional
Convergys Philippines Inc
06.2012 - 10.2012
Customer Care Representative
Stream Global Services
08.2010 - 04.2012
Bachelor of Science - Secondary Education Major in English
Rizal Technological University
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