Claudia Flores
Lima
Summary
Well-qualified Administrative Assistance/Realtor/Entrepreneur with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
29
29
years of professional experience
Work History
Realtor and Entrepeneur
Own Business
03.2023 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Compared recently sold area properties to determine competitive market prices.
- Communicated with clients to understand property needs and preferences.
Administrative Assistant for VP & Human Resources
Diebold Inc
01.2006 - 05.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Drafted correspondence and other documents for VP and department heads in company's voice.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes.
- Maintaining employee records (soft and hard copies) Updating HR databases (e.g. new hires, separations, vacation and sick leaves)
Administrative Assistant for Director for LA
Kodak
02.2005 - 12.2006
- Support the Director of Latin America
- Schedule high level, confidential meetings. Make travel arrangements both domestic and international for Director of Marketing
- Prepare PowerPoint presentations. Prepare Excel spreadsheets for product management. Handle all administrative responsibilities
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Preparing reports on marketing activities, including costs, revenue generated
- Creating and editing PowerPoint presentations
Paralegal Assistant
Rifkin & Fox-Isicoff
03.2000 - 08.2004
- Prepared affidavits, waivers, translations and asylum requests for ongoing cases.
- Conducted client intake interviews to determine client service need and eligibility.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
- Contributed to client case file preparation and verified inclusion of required documentation.
- Met with clients to gather information, prepare documentation and determine necessary actions.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Corresponded with current and prospective clients to obtain information and enable effective case development.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
- Researched law literature, databases and public information to investigate case issues.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Contacted clients to schedule appointments and discuss progress of cases.
Administrative Assistant for GM
Melia
01.1995 - 01.2000
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
Agente Inmobiliario - Agente Inmobiliario
Colegio De Agentes Inmobiliarios
Lima, Peru2020
Associate of Arts - International Business
MDCC
Miami, FlBilingual Administrative Assistance - Administrative Assistance And Secretarial Science
British Academy
Lima, Peru12.1998
Skills
- Excellent interpersonal and communication skills
- High ethical standards; high degree of initiative, self-motivation, perception, and independent judgment
- Strong organizational skills and attention to detail
- Demonstrated commitment to Company values, policies, procedures, and controls
- Ability to work well with others at all levels of the organization
- Strong working command of the English language, with excellent verbal and written communication and presentation skills
- Ability to adapt to rapidly changing priorities, while managing multiple projects
- Excellent time management with ability to prioritize
- Handling matters of a confidential nature
- Desire to be a high performer and a strong team player
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Realtor and Entrepeneur
Own Business
03.2023 - Current
Administrative Assistant for VP & Human Resources
Diebold Inc
01.2006 - 05.2008
Administrative Assistant for Director for LA
Kodak
02.2005 - 12.2006
Paralegal Assistant
Rifkin & Fox-Isicoff
03.2000 - 08.2004
Administrative Assistant for GM
Melia
01.1995 - 01.2000
Agente Inmobiliario - Agente Inmobiliario
Colegio De Agentes Inmobiliarios
Associate of Arts - International Business
MDCC
Bilingual Administrative Assistance - Administrative Assistance And Secretarial Science
British Academy
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