CLAUDIA QUEZADA
Lima, Peru
Summary
Dynamic Senior Executive with a proven track record at Edge Services, excelling in data analysis and process optimization. Adept at enhancing team performance and driving operational success through effective staff training and conflict resolution. Passionate about achieving goals and fostering collaboration across diverse teams in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Senior Executive
Edge Services
12.2023 - Current
- Document real-time information during physician-patient encounters
- Enter clinical data into the Electronic Health Record (EHR), such as chief complaint, medical history, physical examination, diagnoses, and treatment plans.
- Anticipate the provider’s needs during the visit to streamline workflow.
- Coordinate with clinical and administrative staff as needed.
- Draft accurate clinical notes according to medical and legal standards.
Supervisor Lead - United HealthCare
Teleperformance Peru
09.2021 - 11.2023
- Manage agents to increase their productivity in the account.
- Manage administrative requests according to the established campaign and create action plans to ensure the positive development of the operation.
- Complete knowledge of Inbound and Outbound campaign of helping, solving and answering client's concerns about their health insurance and the explanation of details the product to the client.
- Manage the objectives and indicators of the account for markets of Chile, Colombia, Peru and Argentina.
- In charge of omni-channel call, chat and back-office management teams.
- Establish work methodologies and control of the operation that allows them to meet the established objectives.
Bilingual Operations Leader - LATAM Airlines
Konecta Peru
03.2021 - 09.2021
- Responsible for product coordination, planning and implementation across multiple teams.
- Creator of functional and application documents.
- Achieving goals established by the campaign and according to the KPI's.
Education
Industrial Engineering -
Technological University of Peru
Lima08-2024
Advanced Level Oral and Written -
Peruvian American Cultural Institute
LimaSkills
- Multitask
- Teamwork
- Organizational skills
- Process optimization
- Data analysis
- Performance improvement
- Staff training
- Operations management
- Organizational development
- Conflict resolution
Additional Information
Passion for soccer, volleyball and dance.
Affiliations
Love to play soccer during the week and spend time watching movies or series.
Accomplishments
- Recognized for providing excellent customer service and offering valuable ideas for continuous process improvement on key projects that support the company's successful development.
Timeline
Senior Executive
Edge Services
12.2023 - Current
Supervisor Lead - United HealthCare
Teleperformance Peru
09.2021 - 11.2023
Bilingual Operations Leader - LATAM Airlines
Konecta Peru
03.2021 - 09.2021
Industrial Engineering -
Technological University of Peru
Advanced Level Oral and Written -
Peruvian American Cultural Institute
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