Cortney Walfield
Summerside
Summary
Dynamic Administrative Manager with a proven track record at Ryan's Landscaping & Snow Services Inc., excelling in office administration and staff management. Adept at optimizing operations and enhancing productivity through effective scheduling and organization. Strong interpersonal skills fostered exceptional client relationships, while proficiency in Sage 50, and Microsoft Office ensured accurate financial reporting and payroll processing.
Overview
16
16
years of professional experience
Work History
Administrative Manager
Ryan's Landscaping & Snow Services Inc.
12.2019 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Verified customer information for orderly, up-to-date online systems.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Insurance Agent
The Co-operators General Insurance
04.2009 - 12.2020
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Education
Executive Office Assistant & Accounting
Eastern College
Charlottetown, PE06-2009
Skills
- Office administration
- Organization and multitasking
- Sage 50 Program
- Staff management
- Accounting procedures
- Administrative support
- Scheduling and calendar management
- Microsoft Office Suite
Languages
English
Full Professional
Timeline
Administrative Manager
Ryan's Landscaping & Snow Services Inc.
12.2019 - Current
Insurance Agent
The Co-operators General Insurance
04.2009 - 12.2020
Executive Office Assistant & Accounting
Eastern College
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