Damaris Del Aguila
Lima
Summary
Driven professional with a track record of enhancing customer loyalty and streamlining operations at Smart Fit Peru. Excelled in reception management and problem-solving, significantly improving customer retention. Demonstrated expertise in Microsoft Office and exceptional teamwork skills, contributing to efficient administrative support and effective communication within the Human Resources department at Adra Peru.
Overview
4
4
years of professional experience
Work History
Sales Receptionist
Smart Fit Peru
04.2021 - Current
- Strengthened customer loyalty through professional follow-up communication after each sale.
- Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
- Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
- Developed strong rapport with clients during their visits to the showroom resulting in improved customer retention rate.
- Trained new receptionists on company procedures, contributing to a smooth onboarding process for new hires.
- Facilitated timely communication between sales team members by routing messages efficiently using various tools like emails or paging systems.
- Participated actively in weekly meetings with the sales team to provide reception-related updates aiding better decision-making processes.
Human Resources Intern
Adra Perú
05.2019 - 08.2019
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Created and updated tracking spreadsheets using MS Excel.
- Developed strong written and verbal communication skills.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Updated and maintained employee records to respond quickly to requests for information.
Education
Bachelor Of Business Administration - Business Administration
Autonoma Del Peru University
Lima, Peru12.2019
English
Centro Cultural Peruano Britanico
Lima, Peru 07.2016
Skills
- Customer Service
- Typing Speed
- Reception Management
- Sales Techniques
- Suggestive Selling
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Punctual and Reliable
- Multitasking
- Active Listening
- Effective Communication
- Customer and client Peru
- Microsoft Office
- Courteous and Professional
- Interpersonal Communication
Languages
English
Upper intermediate (B2)
Timeline
Sales Receptionist
Smart Fit Peru
04.2021 - Current
Human Resources Intern
Adra Perú
05.2019 - 08.2019
Bachelor Of Business Administration - Business Administration
Autonoma Del Peru University
English
Centro Cultural Peruano Britanico
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