Months of professional experience
DANA GABRIELA CASTILLO FERREYROS
Lima
Summary
Joyful, extremely empathetic, sociable and with proficient communication skills and speech abilities. Language proficiency in English (C1), Spanish (Native) and Japanese (spoken).
Overview
14
14
Work History
Bilingual Concierge Agent
Teleperformance
04.2023 - 05.2023
- Managed customer queries via chat, phone-call and e-mail.
- Actively listened to customers, handled concerns quickly and escalated major issues to the respective department or supervisor.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated empathy, respect, friendliness and willingness to help wherever it was required.
- Cultivated interpersonal skills by building positive relationships with others, both clients and co-workers.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail of the customer needs.
- Excellent communication skills, both verbal and written in English and Spanish.
- Created and constantly updated detailed database to develop promotional sales and to handle customer data on Excel and TP Client.
- Compliance and fulfillment of the "Clean Desk" Policy.
- Utilized English and Spanish proficiency to build relationships with both English and Spanish-speaking customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy, professionalism and friendliness when dealing with clients and staff.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, memorable and positive experiences.
Bilingual Customer Service Agent
Teleperformance
02.2023 - 03.2023
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Restaurant Waitress
La Badiane
06.2021 - 04.2022
- Fulfillment of the norms and policies of the company.
- Used the POS system to complete credit payments.
- Constantly restocking the showcase of the restaurant.
- Arrangement and preparation of the tables for the customers to feel welcomed and well-served.
- Performed sanitation tasks both in the tables, such as their sterilization, as well as in the kitchen area.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Packaging for deliveries as well as delivering the orders on scooter.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
No Degree - Language Interpretation And Translation
Cibertec
Lima, PeruSkills
- POS Processing
- Guest Satisfaction
- Food Sanitation
- Procedure Preparation
- Cleaning and Sanitizing
- Proper Storage Procedures
- Opening and Closing Procedures
- Warm and Friendly
- To-Go Order Preparation
- Agent and Seller Communications
- Bilingual in Spanish and English
- Concierge Services
Languages
Spanish
Native language
English
Proficient
C2
Japanese
Intermediate
B1
Timeline
Bilingual Concierge Agent
Teleperformance
04.2023 - 05.2023
Bilingual Customer Service Agent
Teleperformance
02.2023 - 03.2023
Restaurant Waitress
La Badiane
06.2021 - 04.2022
No Degree - Language Interpretation And Translation
Cibertec
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