Daniel Diaz Rivera
Lima
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Call Center Customer Service Representative
Jorge Ayala
12.2020 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
No Degree - Administracion Industrial
SENATI
Lima , Independencia08.2025
High School Diploma -
Sol De Alegria
Lima Indepencia12.2020
Skills
- Technical Troubleshooting
- Call Management
- Call Center Operations
- Payment Processing
- Service Recommendations
- Account Updating
Read
I love mystery and revenge books.
Languages
Spanish
Native language
English
Beginner
A1
Timeline
Call Center Customer Service Representative
Jorge Ayala
12.2020 - 02.2022
No Degree - Administracion Industrial
SENATI
High School Diploma -
Sol De Alegria
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