DANIEL GRADOS GUERRERO
Los Brillantes A15 - Kennedy A
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Organized Restaurant Captain adept at building and managing teams of service-oriented individuals. Skilled at driving sales by recommending beverage pairings and upselling appetizers and desserts. Excellent communication and leadership skills.
Overview
23
23
years of professional experience
Work History
Food and Beverage Attendant
Museo del Pisco
Cusco , Peru
06.2022 - 01.2024
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted other staff members in setting up banquet events according to customer requests.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
Capitan De Restaurante
Hoteles Costa del Sol
Cusco
12.2019 - 04.2022
- Trained servers on menu items, food and beverage pairings, ingredients and service standards.
- Resolved guest complaints quickly to deliver courteous service and promote repeat business.
- Provided guests with excellent dining experiences.
- Identified needs of customers promptly and efficiently.
Capitan De Restaurante
Inkaterra Hoteles
Cusco
01.2018 - 09.2019
- Inspected linens, silverware and dishes for cleanliness prior to service.
- Directed set-up of serving and seating tables for large banquets, weddings and other events.
- Trained new employees to perform duties.
- Utilized point of sale system to submit orders, separate checks and process payments.
Mozo
La Bombonniere
Lima
11.2012 - 10.2017
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bar Waiter
Celebrity Cruises
Florida
05.2001 - 10.2010
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Provided exceptional service to high volume of daily customers.
- Created rapport with new and returning patrons to foster guest satisfaction.
Education
Idioma Frances
Alianza Francesa
Cusco09.2019
Ciencias De La Comunicacion
USMP
Lima04.2000
Idioma Ingles
Idiomstitute Britanico
Lima04.1998
Skills
- Cleaning and Sanitizing
- Conflict and Complaint Resolution
- Specials Promotion and Upselling
- High Volume Dining
- Special Requests and Substitutions
- Food Preparation and Safety
- Reliable and Responsible
- Detail-Oriented
- Valid Food Handlers Certification
Timeline
Food and Beverage Attendant
Museo del Pisco
06.2022 - 01.2024
Capitan De Restaurante
Hoteles Costa del Sol
12.2019 - 04.2022
Capitan De Restaurante
Inkaterra Hoteles
01.2018 - 09.2019
Mozo
La Bombonniere
11.2012 - 10.2017
Bar Waiter
Celebrity Cruises
05.2001 - 10.2010
Idioma Frances
Alianza Francesa
Ciencias De La Comunicacion
USMP
Idioma Ingles
Idiomstitute Britanico
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