Daniel Viedma Velasco
Appleton, WI
Summary
A dedicated and responsible professional with a strong commitment to delivering excellent customer service. Bilingual in Spanish and English, I possess exceptional verbal, written, and nonverbal communication skills that enable me to connect effectively with diverse individuals. My empathetic nature allows me to understand and address customer needs with honesty and integrity. As an active listener and proactive problem solver, I thrive in organized environments where I can contribute to team success and foster positive relationships. I am passionate about creating meaningful interactions and ensuring a seamless experience for every customer.
Overview
8
8
years of professional experience
Work History
Dental Intern
Plinio Gómez Odontología Especializada
01.2021 - 12.2022
- Enhanced patient satisfaction by assisting dentists in performing efficient and accurate dental treatments.
- Increased efficiency within the practice by managing appointment scheduling and confirming upcoming visits with patients.
- Facilitated communication between dentists and non-Spanish-speaking patients through interpretation services when necessary.
- Collaborated with dental team members to provide seamless care for patients during appointments.
- Ensured accurate record-keeping by diligently updating patient charts with relevant information after each visit.
- Participated in continuing education courses to stay current on industry advancements and best practices.
Runway Model
RD Agencia De Modelos
09.2018 - 11.2019
- Posed and strutted to demonstrate features such as garment quality, style, and design.
- Modeled garments such as dresses, coats, underclothing, and swimwear.
- Kept up with personal care to cut down on wait times for hair, makeup, and styling.
- Cut down on shooting times by closely following photographer directions and feedback.
- Rehearsed cat walks and special choreography in preparation for fashion exhibits.
- Designed fitness and dietary schedules to meet client demands for shoots.
- Actively networked at industry events to secure additional modeling opportunities and foster professional growth.
Social Media Community Manager
Digital TV Perú
08.2018 - 03.2019
- Boosted organic reach with the implementation of effective search engine optimization techniques for social media posts.
- Enhanced online community growth through consistent moderation and prompt response to user feedback.
- Increased brand engagement by developing and implementing strategic social media content plans.
- Analyzed social media performance data, identifying trends and making adjustments to improve overall effectiveness.
- Conducted daily updates to social media profiles to boost company online presence.
Private Swim Instructor
Self Employed
06.2018 - 08.2018
- Taught students pool and water safety guidelines.
- Provided a comfortable learning environment for students with diverse needs, adapting teaching techniques accordingly.
- Improved swim skills for clients through personalized lesson plans tailored to their abilities.
- Conducted regular evaluations of student progress, providing constructive feedback to foster improvement over time.
Restaurant Server
Sangria's Mexican Grill
12.2015 - 08.2018
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Bartender
Sangria's Mexican Grill
12.2015 - 08.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Grocery Bagger
Festival Foods
11.2014 - 02.2016
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Pleasantly greeted customers and provided prompt and courteous service.
- Ensured proper handling of fragile items to minimize breakages and complaints.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
- Contributed to store''s positive reputation by consistently demonstrating professionalism and dedication to customer service.
Education
Cirujano Dentista (DDS) - Dental
Universidad Peruana De Ciencias Aplicadas (UPC)
Lima, Perú08-2024
Skills
- Bilingual (native spanish and english)
- Excellent customer service
- Excellent verbal/written and nonverbal communication
- Honest
- Empathetic
- Responsible
- Organized
- Active listener
- Proactive and problem solver
Hobbies
- Playing acoustic and electric guitar
- Strength and muscle building exercises in the gym
- Watching and following Formula 1 Grand Prix races
- Cooking
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Beginner (A1)
Timeline
Dental Intern
Plinio Gómez Odontología Especializada
01.2021 - 12.2022
Runway Model
RD Agencia De Modelos
09.2018 - 11.2019
Social Media Community Manager
Digital TV Perú
08.2018 - 03.2019
Private Swim Instructor
Self Employed
06.2018 - 08.2018
Restaurant Server
Sangria's Mexican Grill
12.2015 - 08.2018
Bartender
Sangria's Mexican Grill
12.2015 - 08.2018
Grocery Bagger
Festival Foods
11.2014 - 02.2016
Cirujano Dentista (DDS) - Dental
Universidad Peruana De Ciencias Aplicadas (UPC)
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