DANIELA CUYATE MARIN

Current project: Manpower Engineering

• New member of the internal engineering project, recruiting professionals for senior positions in the manufacturing industry, answering to a variety of clients with presence in the US.
• Building daily call lists and cold calling potential matches for the engineering roles available.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes. Evaluated strengths and weaknesses.
• Operated and maintained applicant tracking and candidate management systems.
• Advertised job opportunities on social media platforms and job boards.
• Emphasized job benefits and perks to applicants to improve organization's attractiveness.
• Studied job descriptions and qualifications to determine applicant requirements.
• ATS: Bullhorn.
• Delivered a positive experience to every potential match.
• Sent reports to leadership and kept track of my progress in team tracker.

Project: Comcast

• Recruited talent for on-site retail and tech roles, experienced in headhunting for US hard markets.
• Building daily call lists and cold calling potential matches for engineering roles available.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Coordinated schedules to arrange management interviews with applicants.
• Operated and maintained applicant tracking and candidate management systems.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Built strong relationships with internal and external candidates to ensure excellent hiring experience.
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
• Advertised job opportunities on social media platforms and job boards.
• Emphasized job benefits and perks to applicants to improve organization's attractiveness.
• Developed and implemented plans to improve recruitment process.
• Studied job descriptions and qualifications to determine applicant requirements.
• Knowledgeable in ATS: Avature, Workday, ModernHire.
• Mentoring, team training.
• Took initiative to document internal processes where I also shared best practices and best ways to source for candidates.
• Met and exceeded monthly goals.
• Delivered a positive experience to every potential match.
• Built and solidified my relationships with the client.

Project: Comcast

• Recruited talent for on-site retail and tech roles, experienced in headhunting for US hard markets.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Coordinated schedules to arrange management interviews with applicants.
• Operated and maintained applicant tracking and candidate management systems.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
• Developed and implemented plans to improve recruitment process.
• Knowledgeable in ATS: Avature, Workday, ModernHire.
• Met and exceeded monthly goals.

Project: Comcast

• Recruited talent for massive Remote Customer Experience openings in New Jersey and Arizona.
• Screened applicants via phone to determine if they were a match and provided next steps in the process.
• Worked closely with a Client Facing Recruiter to grade all matching candidates' online assessments (written exam) and scheduling 1st round interviews between hiring managers and candidates.
• Sourced candidates in CareerBuilder, Indeed and Avature.
• Sent daily reports to recruiting lead to share progress made.
• Followed up with all candidates trough every step of the selection process to ensure good candidate experience.

• Identified and responded to requests and concerns through email and phone for both English and Spanish-speaking customers from Europe and Asia.
• Made use of ticketing system to generate cases with the information received for service outage or maintenance (affected sites, level of urgency, contact detail, type of service, etc) and assigned them to the correct IT Support team for their review and resolution.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Assisted customers with inquiries in a timely and professional manner.
• Maintained and managed customer files and databases.
• Communicated with leadership when customer issues escalated and worked to find resolutions.

• Provided integral assistance to travelers from all around the world, delivering good service experience and achieving First Call Resolution in every interaction in the least amount of time possible.
• Greeted inbound callers with clear professional voice, validated their IDs in the system and obtained maximum information to confirm understanding and accuracy in service coordination. For medical assistance, it was crucial to conduct a sensible virtual triage with the symptoms reported by the patient to determine the type of assistance to coordinate. (Emergency room, Walk-In Clinic, Telemedicine, Home-Visits, etc).
• Assessed each call closely to determine the best course of action based on a heightened sense of critical thinking, a trained mindset to look for the right information in the right place and extrapolating solutions from prior cases.
• Verified insurance and communicated coverage to staff and patients.
• Obtained prior authorization and precertification for outpatient procedures.
• Received documentation via email in various languages, translating and determining next steps to take.
• Conducted conference calls with medical providers/partners and patients to help with interpreting the consultation details, next procedures, payment methods and more.
• Maintained strict confidentiality of medical and administrative records and adhered to standards for health records.
• Filed and tracked insurance claims and communicated claims status to patients.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• During Covid-19 outbreak: Handled numerous requests for a variety of insurance claims such as trip cancellations, medical assistance in suspicion of Covid-19, flight cancellations, repatriation and other insurance-related services.
• During Covid-19 outbreak: Compiled a list of commonly prescribed medicine from memory, calling drug stores in different countries to determine if they were sold over the counter or with prescription to help the team have a fresh guide when coordinating medical assistance.

• Identified and responded to requests and concerns through email and phone for both English and Spanish-speaking customers from Europe and Asia.
• Made use of ticketing system to generate cases with the information received for service outage or maintenance (affected sites, level of urgency, contact detail, type of service, etc) and assigned them to the correct IT Support team for their review and resolution.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Assisted customers with inquiries in a timely and professional manner.
• Maintained and managed customer files and databases.
• Communicated with leadership when customer issues escalated and worked to find resolutions.
• In charge of the Service Maintenance team, responsibilities included reviewing and downloading scheduled maintenance jobs from the internal platform and filtering active services from large excel sheets, use the database to determine the clients and locations affected in order to build a distribution list to send a formal notification to via email. Handled frequent requests to modify, replace, eliminate or add new contacts to clients' distribution lists.