Danitza Stefania Suero Sanchez
Lima
Summary
Dynamic professional with extensive experience at Norwegian Cruise Line, excelling in client communication and financial accuracy. Proven ability to resolve conflicts and ensure guest satisfaction while managing diverse currency transactions. Skilled in language proficiency (Spanish, English, French, Italian) and problem-solving, consistently delivering exceptional service and achieving departmental objectives.
Overview
17
17
years of professional experience
Work History
Interpreter
Madi Interpreting
Lima
07.2024 - 04.2025
- Assisted non-English speaking clients with communication issues.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Compiled technical, legal or medical terminology and information used in translations.
Assistant Financial Accountant /Financial Accountant
Norwegian Cruise Line
Miami
01.2018 - 12.2022
- Verify cash deposits and record diverse currency exchanges for guests.
- Managed monitoring of guest accounts involving cash deposits and failed credit card authorizations.
- Handled conflicts with guests promptly.
- Perform nightly checks to maintain balanced revenues.
- Executed consistent auditing tasks for financial aspects of bar and restaurant divisions.
- Managed group of four assistant financial accountants.
- Concluded the account reconciliation process for guests on a regular basis.
Cashier Operator/Assistant Immigration Officer
Costa Cruise Line
Genova
10.2013 - 02.2017
- Process updates to credit card information promptly.
- Ensured accurate handling of guest cash deposits and diverse foreign currency transactions.
- Supervised billing processes for guests to ensure timely payment.
- Resolved conflicts involving guests efficiently.
- Ensured accurate balance of all revenue areas each day and night.
- Supported immigration officer in processing pre-embarkation, embarkation, and disembarkation workflows.
- Checked passports during embarkation for compliance.
- Assisted in organizing crew and guests during face-to-face meetings with authorities.
Receptionist
Costa Cruise Line
Genova
02.2012 - 10.2013
- Handling a variety of special requests, checking in and checking out, providing information about the ship's services and products, handling complaints, inquiring about guest satisfaction, dispensing guest room keys, and processing all incoming and outgoing calls.
- Responsible for providing a variety of services and giving accurate, consistent information to guests in an efficient, and courteous manner.
- Consistently surpassed guests' expectations by delivering exceptional service.
Team Leader
Back Office Solutions SAC
Lima
12.2009 - 12.2011
- Supervised department operations with a focus on tracking the success of 25 staff in meeting objectives.
- Reported daily on departmental tasks and personal matters.
Phone Operator
Back Office Solutions SAC
Lima
10.2008 - 12.2009
- Generated sales leads and closed deals by making outbound calls to U.S.-based prospects.
Education
MS Excel Proficiency -
UNI (National University of Engineering of Peru)
Peru10.2017
French language (advanced level) -
Alliance Francaise
Lima, Peru05.2011
Enterprise Management - 2nd Semester
UTP (Technological University of Peru)
Peru04.2010
English language (advanced level) -
BRITANICO
Lima, Peru02.2008
Skills
- Language proficiency
- Client communication
- Customer service
- Attention to detail
- Problem solving
- Analytical skills
Personal Information
Date of Birth: 11/12/1989
Nationality: Peru
Certificates
- STCW-2010 Certificate of Basic Safety Training
- STCW 78/Manila 2010 – Crowd Management, Passenger Safety and Safety Training for Personnel Providing Direct Services to Passengers in Passenger Spaces
- STCW 2010 Awareness of Maritime Security
- USA B1/B2 Visa
Languages
Spanish
First Language
French
Advanced (C1)
C1
Italian
Advanced (C1)
C1
English
Proficient (C2)
C2
Timeline
Interpreter
Madi Interpreting
07.2024 - 04.2025
Assistant Financial Accountant /Financial Accountant
Norwegian Cruise Line
01.2018 - 12.2022
Cashier Operator/Assistant Immigration Officer
Costa Cruise Line
10.2013 - 02.2017
Receptionist
Costa Cruise Line
02.2012 - 10.2013
Team Leader
Back Office Solutions SAC
12.2009 - 12.2011
Phone Operator
Back Office Solutions SAC
10.2008 - 12.2009
MS Excel Proficiency -
UNI (National University of Engineering of Peru)
French language (advanced level) -
Alliance Francaise
Enterprise Management - 2nd Semester
UTP (Technological University of Peru)
English language (advanced level) -
BRITANICO
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