Dayyana Ximena Quinto Velasquez
Lima
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Sales and Service Expert
Teleperformance
2023.05 - 2023.10
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Analyzed market trends and competitor offerings to identify opportunities for growth within targeted segments.
- Maintained 90% conversion rate on new contacts by using persuasive communication skills.
Content Moderator
Majorel
2022.12 - 2023.04
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Reduced response time for content review, ensuring a safer online environment for users.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Chef Assistant
La Juguería Factory
2022.06 - 2022.10
- Enhanced customer satisfaction by creating visually appealing and delicious dishes in a timely manner.
- Streamlined kitchen operations by implementing efficient food preparation techniques and proper equipment usage.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Managed time efficiently by prioritizing tasks and multitasking effectively during peak service hours.
Customer Service Cashier
Burger King
2020.03 - 2020.08
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Streamlined the checkout process for faster service and improved customer experience.
- Resolved customer complaints and maintained clean and tidy checkout area.
Customer Service Cashier
Dunkin' Donuts
2019.07 - 2019.12
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
No Degree - Language Interpretation And Translation
Universidad Peruana De Ciencias Aplicadas
Lima, Peru12.2025
Skills
- Organization
- Multitasking
- Critical Thinking
- Written Communication
- Effective Communication
- Client Support
- Interpersonal Communication
- English and Spanish Fluency
- Active Listening
- Voice Modulation
- Intercultural Sensitivity
Languages
English
Full Professional
Portuguese
Full Professional
Spanish
Native or Bilingual
French
Elementary
Timeline
Customer Sales and Service Expert
Teleperformance
2023.05 - 2023.10
Content Moderator
Majorel
2022.12 - 2023.04
Chef Assistant
La Juguería Factory
2022.06 - 2022.10
Customer Service Cashier
Burger King
2020.03 - 2020.08
Customer Service Cashier
Dunkin' Donuts
2019.07 - 2019.12
No Degree - Language Interpretation And Translation
Universidad Peruana De Ciencias Aplicadas
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