Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dayyana Ximena Quinto Velasquez

Lima

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Sales and Service Expert

Teleperformance
2023.05 - 2023.10
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
  • Maintained high levels of customer retention through exceptional service and follow-up communication.
  • Developed strong relationships with clients, fostering loyalty and repeat business for the company.
  • Analyzed market trends and competitor offerings to identify opportunities for growth within targeted segments.
  • Maintained 90% conversion rate on new contacts by using persuasive communication skills.

Content Moderator

Majorel
2022.12 - 2023.04
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Reduced response time for content review, ensuring a safer online environment for users.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.

Chef Assistant

La Juguería Factory
2022.06 - 2022.10
  • Enhanced customer satisfaction by creating visually appealing and delicious dishes in a timely manner.
  • Streamlined kitchen operations by implementing efficient food preparation techniques and proper equipment usage.
  • Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
  • Managed time efficiently by prioritizing tasks and multitasking effectively during peak service hours.

Customer Service Cashier

Burger King
2020.03 - 2020.08
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Customer Service Cashier

Dunkin' Donuts
2019.07 - 2019.12
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Education

No Degree - Language Interpretation And Translation

Universidad Peruana De Ciencias Aplicadas
Lima, Peru
12.2025

Skills

  • Organization
  • Multitasking
  • Critical Thinking
  • Written Communication
  • Effective Communication
  • Client Support
  • Interpersonal Communication
  • English and Spanish Fluency
  • Active Listening
  • Voice Modulation
  • Intercultural Sensitivity

Timeline

Customer Sales and Service Expert

Teleperformance
2023.05 - 2023.10

Content Moderator

Majorel
2022.12 - 2023.04

Chef Assistant

La Juguería Factory
2022.06 - 2022.10

Customer Service Cashier

Burger King
2020.03 - 2020.08

Customer Service Cashier

Dunkin' Donuts
2019.07 - 2019.12

No Degree - Language Interpretation And Translation

Universidad Peruana De Ciencias Aplicadas
Dayyana Ximena Quinto Velasquez