Alessandra Gamarra

In charge of managing the accounts of the clients belonging to the main export destinations, previously mentioned.

• Development and review of the commercial plans established prior to the start of the campaign.
• Follow-up and compliance of the commercial plans in organization with the other areas involved in the process.
• Provide and propose solutions that lead to the fulfillment of the established commercial plans.
• Keep constant communication with customers in order to anticipate the various changes in the market and situations both internal and external to the organization.
• Refer customer requests to the responsible areas.
• Supervise teams belonging to other areas, in order to respond to customer requests or requirements in the shortest possible time.
• Market research and analysis in order to expand the customer portfolio.

Responsible for managing part of the client accounts belonging to the European continent (main countries
such as: Germany, Netherlands, United Kingdom, Switzerland, Iceland, Italy, France and Austria).

• In charge of an efficient export process, from the identification of customer opportunities to the post-sales
  contact.
• Preparation and control of sales budgets, quotations, market research.
• Constant communication with customers to keep us informed about sales at destination, status of closed
  orders and attention on possible events in the current market.
• Knowledge about new projects or new product launches.
• Establish an affective relationship with customers, able to provide solutions to various scenarios during
  pre and post sales, satisfying the needs of customers and creating opportunities for growth in the business,
  concretizing the closing of planned contracts.

Support the management of commercial accounts in Europe, new markets and Latin America.

• In charge of entering orders into the system (SAP), new developments of packaging materials to be used
  in the packaging materials to be used in the shipments requested by the different customers.
• Follow up of the sales process from the reception of the customer's request to the dispatch of the goods.
  - Identification of improvement opportunities internally among the areas involved in the shipment of the
  product.
• Expediting response times to customers, having a constant coordination with the internal areas of the
  company.
• Initiative to implement tools, having as an initiative and being part of the implementation of transactions
  that facilitate and transactions that facilitate and speed up the registration of orders in the system.
• Registration and coordination for commission payments, Debit and Credit Note entries.

Responsible for sample products requests for the wide range of products, according to customer
requirements.

• Recording of sample requests.
• Responsible for the organization of the total list of products to be presented in the various fairs where the
  organization participated.
• Control and follow up from the moment the sample request was received until the arrival of the required
  units at destination.
• Coordination with the Research and Development area for the elaboration of samples.
• Verification of the status of the elaborated samples.
• Preparation of sample shipping documentation and constant coordination with couriers.
• Control of the budget of expenses in the shipment of samples (costs per shipment).