Delia Noce
Kirkland
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Lyons Creek Dental Care
09.2023 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Managed office operations while scheduling appointments for patients.
- Delivered performance reviews, recommending additional training or advancements.
- Reported to senior management on organizational performance and progress toward goals.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Updated reports, managed accounts, and generated reports for company database.
- Set targets for employees to drive company success and strengthen motivation.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw guest registration process by verifying personal information accuracy in line with security protocols.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
Assistant Manager of Operations
Pacific Dental Services
12.2021 - 08.2023
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Developed and maintain operational guidelines for staff.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented safety protocols to maintain a secure work environment for employees.
- Reported issues to higher management with great detail.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
Receptionist
Retina Consultants Of Seattle
08.2021 - 11.2021
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled cash transactions and maintained sales and payments records accurately.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Managed multiple tasks and met time-sensitive deadlines.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Reduced incoming call response time by implementing an effective call routing system.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Operated multi-line telephone system to answer and direct high volume of calls.
Administrative Assistant
Healthcare Management Administrators Inc.
07.2019 - 07.2021
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
Enrollment Specialist
Cleanslate
01.2019 - 07.2019
- Managed accurate recordkeeping of patients information and documents, ensuring compliance with regulations.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Served as a liaison between students, academic advisors, and financial aid offices for seamless communication during the enrollment process.
- Analyzed customer needs to provide customized insurance solutions.
- Scheduled appointments with patients to asses level of care needed.
- Streamlined communication between patients and providers for questions regarding care, prescriptions, etc.
Bilingual Customer Service Representative
Booking.com USA
01.2018 - 12.2018
- Managed timely and effective replacement of damaged or missing products.
- Proactively identified areas for improvement in processes or procedures, implementing changes that led to enhanced service delivery.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed a deep understanding of customer service principles and customer service best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Tracked customer service cases and updated service software with customer information.
Housekeeping Manager
Casa Bonita
03.2016 - 01.2018
- Managed staff of 20 housekeepers.
- Maintained required records of work hours, budgets and payrolls.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Addressed customer feedback and complaints to maximize satisfaction.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Monitored staff performance and provided feedback to drive productivity.
Services Journeyman
United States Air Force
01.2009 - 06.2015
- Improved overall operational efficiency by identifying areas for improvement and implementing necessary changes in processes or equipment.
- Monitored food temperature, discarding items not stored correctly.
- Conducted comprehensive training sessions for new hires, ensuring a thorough understanding of company policies and procedures.
- Oversaw food preparation and monitored safety protocols.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Supervised team of 12 front desk agents and helped to resolve issues arising during shifts.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Cultivated lasting relationships with key community members via outreach efforts aimed at fostering support for our business among locals.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Supported the launch of new services or class offerings by conducting market research and competitor analysis.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Partnered across departments to run smooth, professional events and activities.
- Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
- Optimized budget allocation by closely monitoring expenses and identifying cost-saving measures where appropriate.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Established strong relationships with local businesses, securing partnerships that led to increased brand visibility within the community.
- Prepared dignified final resting places for fallen service members, honoring their sacrifice for our country.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Assisted in the planning and execution of military honors ceremonies for deceased service members, demonstrating gratitude for their service.
- Managed inventory and procurement processes for essential supplies, guaranteeing consistent availability for daily operations within the mortuary affairs unit.
- Improved appearance of remains with use of cosmetics.
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ06.2020
Skills
- Office Management
- Workflow Optimization
- Professional and Courteous
- Payroll Processing
- Presentation Design
- Credit and collections
- Administration and Reporting
- Strategic Planning
- Negotiation and Conflict Resolution
- Compliance Monitoring
- Team Bonding
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native language
Spanish
Proficient
C2
English
Proficient
C2
Timeline
Office Manager
Lyons Creek Dental Care
09.2023 - Current
Assistant Manager of Operations
Pacific Dental Services
12.2021 - 08.2023
Receptionist
Retina Consultants Of Seattle
08.2021 - 11.2021
Administrative Assistant
Healthcare Management Administrators Inc.
07.2019 - 07.2021
Enrollment Specialist
Cleanslate
01.2019 - 07.2019
Bilingual Customer Service Representative
Booking.com USA
01.2018 - 12.2018
Housekeeping Manager
Casa Bonita
03.2016 - 01.2018
Services Journeyman
United States Air Force
01.2009 - 06.2015
Bachelor of Science - Health Administration
University of Phoenix
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