Diana Torres
Harrisburg,United States
Summary
Dynamic leader and strong communicator, adept in problem-solving and certified in lifeguarding. At Hershey Entertainments, I enhanced guest safety and satisfaction, significantly improving response times through rigorous training and efficient emergency management. Expertise in fostering team collaboration and providing exceptional customer service, demonstrating both hard and soft skills critical for high-stakes environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
Hershey Entertainments
Hershey, Pa
02.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Ride Operator
Hersheypark Entertainment
Hershey, Pa
02.2022 - Current
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Demonstrated excellent multitasking abilities while operating multiple rides within assigned areas during busy park hours.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Streamlined the loading process by directing riders effectively onto their designated seats or platforms swiftly but safely.
- Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Dance Instructor
Bella's Events
Harrisburg, Pa
01.2022 - Current
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
- Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
- Promoted inclusivity by adapting lessons for individuals with varying physical abilities or limitations without sacrificing rigor or quality of instruction.
- Planned and oversaw group, couples, and individual dance performances.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
- Optimized instruction based on student feedback and assessments of courses.
- Facilitated learning of various self-enrichment topics through detailed lesson plans.
Crew Member
Chipotle
Harrisburg, Pa
10.2023 - 03.2024
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Backed up servers by setting up trays and completing some food deliveries.
Crew Member
McDonald's
Harrisburg, Pa
01.2023 - 02.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Accurately operated cash register to process customer payments.
- Backed up servers by setting up trays and completing some food deliveries.
Education
High School Diploma -
Susquehanna Township High School
Harrisburg, Pa06.2024
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership Qualities
Certification
- First Aid/CPR Certified
dance
I have been dancing since the age of 5-17. I have adapted team work skills and learned different styles of dance. Through this experience i have learned to become a leader and assistant in my groups and other classes. I have also received numerous awards through dance competitions throughout the years. Recently i received the National Dance Honors Society award, while graduating from my dance studio. Due to the experiences thought the years and all the techniques of teaching and musicality i have learned to become a fellow dance instructor for varieties of latin styles of dance, while working with Bella's Events as their personal choreographer.
Languages
English
Native language
Spanish
Upper intermediate
B2
Timeline
Crew Member
Chipotle
10.2023 - 03.2024
Crew Member
McDonald's
01.2023 - 02.2024
Lifeguard
Hershey Entertainments
02.2022 - Current
Ride Operator
Hersheypark Entertainment
02.2022 - Current
Dance Instructor
Bella's Events
01.2022 - Current
High School Diploma -
Susquehanna Township High School