Diego Castrellon
Lima
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Papaya Tutoring
Papaya
07.2023 - 12.2023
- Enhanced student comprehension by providing individualized tutoring sessions tailored to their learning styles.
- Assisted lead tutor in designing and implementing engaging lesson plans for mathematics, science, and English subjects.
- Boosted student confidence by offering consistent support and encouragement during tutoring sessions.
- Developed strong rapport with students, ensuring a comfortable and productive learning environment.
Warehouse Lead
TouchTask
04.2023 - 07.2023
- Improved warehouse efficiency by implementing new inventory management systems and organizational strategies.
- Streamlined order processing for faster turnaround times and increased customer satisfaction.
- Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
- Enhanced employee productivity with comprehensive training programs and performance evaluations.
Customer Service Representative
Teleperformance
10.2022 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Marine Biology
Southern Scientific University
Lima, Peru11.2024
High School Diploma -
Markham College
Lima12.2010
Skills
- Subject expertise
- Project-based learning
- STEM education
- Online tutoring
- Technology integration
- Data Entry
- Report Generation
- Conflict Mediation
- Client Relations
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Papaya Tutoring
Papaya
07.2023 - 12.2023
Warehouse Lead
TouchTask
04.2023 - 07.2023
Customer Service Representative
Teleperformance
10.2022 - 03.2023
Bachelor of Science - Marine Biology
Southern Scientific University
High School Diploma -
Markham College
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