Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diego Castrellon

Diego Castrellon

Lima

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Papaya Tutoring

Papaya
07.2023 - 12.2023
  • Enhanced student comprehension by providing individualized tutoring sessions tailored to their learning styles.
  • Assisted lead tutor in designing and implementing engaging lesson plans for mathematics, science, and English subjects.
  • Boosted student confidence by offering consistent support and encouragement during tutoring sessions.
  • Developed strong rapport with students, ensuring a comfortable and productive learning environment.

Warehouse Lead

TouchTask
04.2023 - 07.2023
  • Improved warehouse efficiency by implementing new inventory management systems and organizational strategies.
  • Streamlined order processing for faster turnaround times and increased customer satisfaction.
  • Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
  • Enhanced employee productivity with comprehensive training programs and performance evaluations.

Customer Service Representative

Teleperformance
10.2022 - 03.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor of Science - Marine Biology

Southern Scientific University
Lima, Peru
11.2024

High School Diploma -

Markham College
Lima
12.2010

Skills

  • Subject expertise
  • Project-based learning
  • STEM education
  • Online tutoring
  • Technology integration
  • Data Entry
  • Report Generation
  • Conflict Mediation
  • Client Relations

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Papaya Tutoring

Papaya
07.2023 - 12.2023

Warehouse Lead

TouchTask
04.2023 - 07.2023

Customer Service Representative

Teleperformance
10.2022 - 03.2023

Bachelor of Science - Marine Biology

Southern Scientific University

High School Diploma -

Markham College

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Diego Castrellon