Diego Lopez
Weston
Summary
Dynamic leader with proven expertise in staff development and customer service excellence, honed at Katana Cocina Nikei Llc. Skilled in strategic planning and conflict resolution, I excel in fostering team productivity and enhancing client satisfaction. Demonstrated success in negotiation and effective communication, achieving significant improvements in service delivery and team cohesion.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Katana Cocina Nikei Llc
03.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Server Manager
Ceviche 28
02.2022 - 01.2024
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Monitored server performance and provided feedback to enhance server delivery.
Translator and Interpreter
Goldtrans Peru
03.2021 - 02.2022
- Translated documents from Language to Language.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
- Demonstrated cultural sensitivity and adaptability during interpretation assignments, fostering positive relationships with clients from diverse backgrounds.
- Enabled effective communication between doctors and patients with limited English proficiency by interpreting medical appointments accurately.
Education
Marketing - Marketing
Universidad Peruana De Ciencias Aplicadas
Lima, Peru05.2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Relationship building
- Strategic planning
- Staff development
- Shift scheduling
- Sales techniques
- Schedule preparation
- Conflict resolution
- Negotiation
- Marketing
- Budget control
- Emergency response
- Clear communication
Certification
Servsafe manager and food handler
Advance english
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Manager
Katana Cocina Nikei Llc
03.2024 - Current
Server Manager
Ceviche 28
02.2022 - 01.2024
Translator and Interpreter
Goldtrans Peru
03.2021 - 02.2022
Marketing - Marketing
Universidad Peruana De Ciencias Aplicadas