Diego Urday Zegarra
San Isidro
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Administrative assistant
Convivamos
05.2023 - Current
- Coordinate and oversee preventive and corrective maintenance
- Supervise the operational staff working in the buildings
- Constant communication with the property owners to understand and meet their needs.
Founder and Production Manager
Casa Fermento
08.2022
- Creator of the concept and brand
- Responsible for operations, production flow and formats, design of new products, recipe standardization, social media, and sales
- In charge of purchasing supplies and materials.
Founder and Production Manager
The Baking Co.
09.2019 - 04.2021
- Creator of the concept and brand
- Responsible for operations, production flow and formats, design of new products, and recipe standardization
- In charge of purchasing supplies and materials
- Supervision and training of production staff.
Area Manager
Comunal Coworking
11.2017 - 07.2019
- Responsible for the operation of the Colina and Grau locations in Barranco and Alberto del Campo in Magdalena, as well as sales tours for interested clients
- Supervision and training of the administrative team at the respective locations
- Development of an action plan based on customer satisfaction survey results and NPS
- Follow-up on customer requests and needs
- Opening of new locations (operations); validation of the planogram with the projects department, implementation purchases, supplier supervision, and post-delivery observation.
Office Manager, Comunal Colina
Comunal Coworking
04.2016 - 10.2017
- Responsible for the smooth functioning of the location
- Monitoring and coordination of preventive and corrective maintenance of equipment/offices
- Customer check-in/check-out
- Sales tours
- Petty cash management.
Store Supervisor, Real 11 - San Isidro Business Center
Restaurante Quispe & Mamani
11.2012 - 03.2016
- In charge of restaurant operations, meeting quality standards
- Supervise the operation and staff
- Place orders with suppliers
- Inventories
- Coordinate preventive and corrective maintenance.
Full-Time Waiter
Sheraton Lima Hotel & Convention Center
09.2012 - 10.2012
- Serve customers and guests in accordance with the hotel's service standards.
Kitchen Assistant
Restaurante 305 Sur
04.2011 - 02.2012
- Responsible for the kitchen in the absence of the chef, meeting the restaurant's quality standards.
Full-Time Bartender
TGI Friday's
10.2009 - 03.2011
- Customer service and drink preparation in accordance with the restaurant's quality and service standards.
Store Manager's Assistant
Starbucks Coffee
03.2008 - 09.2009
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Barista
Starbucks Coffee
06.2006 - 02.2008
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Education
Associate of Arts - Food And Beverage Administration Diploma
ISIL
Lima09.2012
Bachelor of Arts - Hospitality Administration And Management
Instituto De Los Andes
Lima12.2004
Skills
- Customer service experience
- Good listener
- Effective communication skills
- Strong interpersonal skills
- Sense of urgency
- Common sense - problem solving
- Staff Management
- Empathy
- Adaptability
Personal Information
DNI: 41877017
Languages
Spanish
Native language
German
Intermediate
B1
English
Advanced
C1
French
Elementary
A2
Timeline
Administrative assistant
Convivamos
05.2023 - Current
Founder and Production Manager
Casa Fermento
08.2022
Founder and Production Manager
The Baking Co.
09.2019 - 04.2021
Area Manager
Comunal Coworking
11.2017 - 07.2019
Office Manager, Comunal Colina
Comunal Coworking
04.2016 - 10.2017
Store Supervisor, Real 11 - San Isidro Business Center
Restaurante Quispe & Mamani
11.2012 - 03.2016
Full-Time Waiter
Sheraton Lima Hotel & Convention Center
09.2012 - 10.2012
Kitchen Assistant
Restaurante 305 Sur
04.2011 - 02.2012
Full-Time Bartender
TGI Friday's
10.2009 - 03.2011
Store Manager's Assistant
Starbucks Coffee
03.2008 - 09.2009
Barista
Starbucks Coffee
06.2006 - 02.2008
Associate of Arts - Food And Beverage Administration Diploma
ISIL
Bachelor of Arts - Hospitality Administration And Management
Instituto De Los Andes
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