Diego Eduardo Lamas Jimenez
Chiclayo
Summary
I am a customer service advisor with several years of experience in fashion products and telephone services, excelling in high-pressure environments. I have achieved a 20% increase in customer satisfaction through the implementation of effective problem-solving strategies. Committed to customer retention and attracting new clients, I am goal-oriented and always in search of innovative solutions. I possess skills in effective communication and have experience with customer relationship management tools.
Overview
14
14
years of professional experience
Work History
Administrator Coordinator
Mascotas Pets Hospital
03.2011 - Current
- Supported department heads in goal setting activities which led to increased overall performance.
- Streamlined office processes by implementing new administrative procedures and tools.
- Enhanced team productivity through effective task delegation and resource allocation.
- Managed travel arrangements including booking flights, accommodations, providing itineraries thereby saving time for executives.
Customer Service Representative
Zara Home
01.2023 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Pfizer
07.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Consultant
Entel
01.2018 - 11.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
Education
Law Student - Lawyer
Universidad San Martin De Porres
Chiclayo10-2024
Professional Cuisine Head Chef - Gastronomy
Cumbre
Chiclayo10-2019
Skills
- Document management
- Meeting planning
- Report generation
- Scheduling expertise
- Time management
- Customer engagement
- Verbal communication
- Data entry
- Customer service
- Customer support
- Problem-solving skills
Timeline
Customer Service Representative
Zara Home
01.2023 - 10.2024
Customer Service Representative
Pfizer
07.2020 - 12.2022
Sales Consultant
Entel
01.2018 - 11.2020
Administrator Coordinator
Mascotas Pets Hospital
03.2011 - Current
Law Student - Lawyer
Universidad San Martin De Porres
Professional Cuisine Head Chef - Gastronomy
Cumbre
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