Dániel Tóth
Érd
Summary
Experienced Service Desk Analyst transitioning to network engineering, pursuing ongoing education through BSc and completed CCNA training
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Desk Analyst
Deutsche Telekom IT Solutions TSI Hungary Kft.
12.2024 - Current
- Resolving customers' technical questions in English and German
- Offering best Microsoft License options
- Buying/disclaiming customers' Microsoft subscriptions for more thousand of €s
- Handling customer/internal tickets
- Supporting clients with Microsoft Products
- Troubleshooting client's issues with their licenses
- Acting as Administrator in Microsoft and Telekom environment
- Handling customer phonecalls and resolving their issues
Technical Support Representative
NI
10.2023 - 12.2024
- Resolving customers' technical questions in English and German
- Handling customer/internal tickets
- Troubleshooting unexpected device behaviors
- Testing customer issues and finding a solution
- Improving my knowledge of the company's devices and software
High & Low-Voltage Electrician
ST-Vill Kft.
09.2022 - 04.2023
- Plan fire alarm and security blueprints in AutoCAD
- Install fire alarm system's devices
- Program fire-alarm systems
- Install security devices (CCTVs, motion sensors, reeds, Wi-Fi APs)
- Install escape route lights
Low-Voltage Technician
Complex-IT Kft.
02.2022 - 08.2022
- Cabling (Optic & U/FTP)
- Install racks & patch panels
- Build cable tracks
Hosting Operator
T-Systems Cloud & DataCenter
09.2019 - 01.2020
- Act as point of contact for IT devices and server maintenance
- Configure IP addresses
- Handle client requests
- Co-operate with the wider IT group
- Escort and support clients in the server rooms
- Record and follow-up actions in our ticketing system
Education
Bachelor of Science - Electrical, Electronics and Communications Engineering
Óbuda University
Budapest12-2026
Skills
- IT incident management
- Network troubleshooting
- Maintenance and support
- Network technology
- Organizational skills
- Agile methodologies
- Analytical thinking
- Artificial intelligence
- Effective communication
- AutoCAD design
- Problem management
- Problem solving
- Quality orientation
- Knowledge transfer
- Understanding customer needs
- Performance tuning
- Relevant IT systems
Certification
- CCNAv7: Switching, Routing, and Wireless Essentials
- ESARIS training for Service Management, Operations & Administration (T088)
Languages
- English, Business fluent
- German, Business fluent
- Hungarian, Native proficiency
Timeline
Service Desk Analyst
Deutsche Telekom IT Solutions TSI Hungary Kft.
12.2024 - Current
Technical Support Representative
NI
10.2023 - 12.2024
High & Low-Voltage Electrician
ST-Vill Kft.
09.2022 - 04.2023
Low-Voltage Technician
Complex-IT Kft.
02.2022 - 08.2022
Hosting Operator
T-Systems Cloud & DataCenter
09.2019 - 01.2020
Bachelor of Science - Electrical, Electronics and Communications Engineering
Óbuda University
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