Eduardo Santos
Lima
Summary
Accomplished Operations Supervisor with a proven track record at Teleperformance, enhancing operational efficiency and employee engagement. Expert in logistics management and performance monitoring, I've led teams to streamline processes and improve service delivery. Skilled in data analysis and project planning, my strategic improvements have significantly boosted operational outcomes. Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
3
3
years of professional experience
Work History
Operations Supervisor
Teleperformance
Lima
03.2023 - Current
- Monitored staff performance and provided feedback for improvement.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Guided employees in handling difficult or complex problems.
- Prepared reports on operational performance metrics and presented them to management team.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
- Delegated work to staff, setting priorities and goals.
- Analyzed operational data to identify trends and implement strategic improvements.
Record Retriever
Records on time
Florida
05.2022 - 03.2023
- Developed and maintained a cataloging system that improved retrieval times by a significant margin.
- Reviewed customer requirements and identified appropriate resources needed to fulfill them.
- Classified information into chronological, alphabetical, or numerical order.
- Conducted quality assurance checks on all retrieved documents prior to release.
- Oversaw the digitization of paper records, significantly reducing physical storage needs.
- Prepared regular reports on the status of records, highlighting any issues or concerns.
- Resolved discrepancies between customer orders and actual documents retrieved.
Education
Bachelor of Social Communication - Business Communication
Universidad Catolica Andres Bello
Caracas, Venezuela04-2030
GED -
U.E.E Jose Leonardo Chirinos
Caracas Venezuela07-2017
Skills
- Safety oversight
- Performance monitoring
- Employee engagement
- Logistics expertise
- Scheduling coordination
- Project planning
- Data analysis
- Root-cause analysis
- Quality assurance
- Logistics management
- Customer relations
- Customer relationship management
- Risk management
- Team Training
- SIOP
- Operational planning
Languages
Spanish
First Language
English
Advanced (C1)
C1
Italian
Intermediate (B1)
B1
Timeline
Operations Supervisor
Teleperformance
03.2023 - Current
Record Retriever
Records on time
05.2022 - 03.2023
Bachelor of Social Communication - Business Communication
Universidad Catolica Andres Bello
GED -
U.E.E Jose Leonardo Chirinos
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