Edwin Daniel Esquivel Paredes
Arequipa
Summary
Proven IT professional with a track record of enhancing system efficiency and reducing downtime at Servicios Minería Inc. Expert in Remote Desktop Management and excels in teamwork, significantly improving cross-functional collaboration. Skilled in technical support and incident management, ensuring high levels of end-user satisfaction.
Overview
14
14
years of professional experience
Work History
IT Deskside Support
Servicios Minería Inc. Sucursal Del Perú
Moquegua
02.2019 - 03.2024
- Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
- Collaborated with cross-functional teams to resolve complex technical problems requiring input from multiple sources.
- Served as an escalation point for high-priority incidents requiring immediate attention or specialized expertise.
- Streamlined issue resolution processes for increased efficiency in addressing user concerns.
- Troubleshot technical issues remotely, reducing the need for in-person visits and enabling faster resolution times.
- Enhanced team collaboration with consistent communication and updates on open tickets and ongoing projects.
- Maintained up-to-date documentation on system configurations, troubleshooting procedures, and user guides for quick reference during support tasks.
IT Technician
ICCGSA
Arequipa
08.2017 - 12.2017
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Principal IT Technician
Servicios Minería Inc. Sucursal Del Perú
Arequipa
06.2013 - 05.2016
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Planning Supervisor
NCK Ingenieros
Arequipa
08.2012 - 04.2013
- Conducted regular performance evaluations for staff members, driving continuous professional development.
- Assisted upper management in making informed decisions by providing accurate status reports on ongoing projects.
- Enhanced team performance by providing ongoing training, coaching, and mentoring to junior staff members.
- Created detailed project proposals that effectively communicated objectives, requirements, and deliverables to stakeholders.
Software Developer
Freelance
Arequipa
01.2012 - 06.2012
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Discussed issues with team members to provide resolution and apply best practices.
- Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
IT Help Desk Support
Facilidad Portuaria S.A.C. Shipping Office
Arequipa
02.2011 - 10.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Assistant Mechanical Maintenance Engineer
Sociedad Minera Cerro Verde S.A.A.
Arequipa
01.2010 - 05.2010
- Improved equipment reliability by implementing preventive and predictive maintenance programs.
- Maintained accurate records of all maintenance activities, facilitating better planning and resource allocation for future work requirements.
- Actively participated in weekly meetings with fellow engineers to discuss ongoing projects, share best practices, and devise strategies for tackling emerging challenges.
- Managed small-scale maintenance projects from conception to completion, coordinating with multiple stakeholders to ensure timely delivery of required outcomes.
Education
Bachelor of Science - Industrial Engineering
Señor De Sipán University
Chiclayo, Peru12.2017
Bachelor of Science - GLOBAL EXECUTIVE LAUREATE MBA
Northern Private University
Lima, Peru12.2017
Associate of Applied Science - Systems Engineer
Catholic University of Santa María
Arequipa, Peru12.2009
High School Diploma -
Anglo Americano Prescott School
Arequipa, Peru12.2002
Skills
- Remote Desktop Management
- Technical support expertise
- Ticketing System Experience
- Active Directory Management
- Network Connectivity
- Hardware Installation
- Application support
- Incident Management
- End-user support
- Technical Support
- Teamwork and Collaboration
Languages
Spanish
Native language
English
Advanced
C1
Timeline
IT Deskside Support
Servicios Minería Inc. Sucursal Del Perú
02.2019 - 03.2024
IT Technician
ICCGSA
08.2017 - 12.2017
Principal IT Technician
Servicios Minería Inc. Sucursal Del Perú
06.2013 - 05.2016
Planning Supervisor
NCK Ingenieros
08.2012 - 04.2013
Software Developer
Freelance
01.2012 - 06.2012
IT Help Desk Support
Facilidad Portuaria S.A.C. Shipping Office
02.2011 - 10.2011
Assistant Mechanical Maintenance Engineer
Sociedad Minera Cerro Verde S.A.A.
01.2010 - 05.2010
Bachelor of Science - Industrial Engineering
Señor De Sipán University
Bachelor of Science - GLOBAL EXECUTIVE LAUREATE MBA
Northern Private University
Associate of Applied Science - Systems Engineer
Catholic University of Santa María
High School Diploma -
Anglo Americano Prescott School