Elizabeth Gallardo Benites
Trujillo
Summary
Accomplished Bilingual Customer Service Supervisor with a proven track record at Teleperformance Peru S.A.C., adept in bilingual proficiency and team leadership. Excelled in enhancing customer service operations through effective problem-solving and multitasking abilities. Demonstrated success in mentoring teams and improving efficiency, underpinned by a commitment to business development and planning.
Overview
7
7
years of professional experience
Work History
Bilingual Customer Service Supervisor
Teleperformance Peru S.A.C.
02.2022 - Current
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Created reports and analyzed KPIs related to customer service operations.
- Coached, developed, Scheduled training sessions and motivated team to achieve revenue goals.
- Participated in recruiting events and job fairs to find potential candidates for open positions.
Bilingual Customer Service Representative
Teleperformance Peru S.A.C.
03.2021 - 01.2022
- Assisted customers in both English and Spanish-language inquiries in a timely and professional manner.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
- Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.
- Increased efficiency and team productivity by promoting operational best practices.
Bilingual Teaching Assistant
Centro Peruano Americano - American School
02.2019 - 12.2019
- Helped teachers prepare for bilingual classes by translating materials, such as worksheets and handouts.
- Assisted in preparing lesson materials and bulletin board displays.
- Supported the development of language skills through role playing, storytelling, and other interactive activities.
- Tutored students one-on-one or in small groups in a variety of subject areas including math, science, social studies, reading, writing, and language arts utilizing bilingual instructional aids..
- Contributed to a positive school culture by participating in staff development workshops focused on multiculturalism and bilingual education best practices.
Bilingual Co-Teacher
Centro Peruano Americano - El Cultural
11.2018 - 01.2019
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student learning of a second language.
- Boosted parent-teacher collaboration by maintaining open lines of communication and conducting regular meetings to discuss student progress.
- Implemented differentiated instruction techniques to accommodate diverse learning language styles and abilities within the classroom.
- Kept classroom organized, clean and safe for students and visitors.
Violin Instructor
CETPRO Fernando De Szyslo
01.2018 - 02.2018
- Offered sample lessons, coached school ensembles and participated in auditions to recruit violin students.
- Prepared advanced students for auditions or competitions by focusing on technical precision and artistic interpretation during practice sessions.
- Assisted colleagues in refining their teaching methods, leading to a stronger violin instruction program overall.
- Established and maintained standards of student behavior to promote orderly and productive practice, group rehearsals and violin performances.
Education
Bachelor of Administration - Business Administration
Universidad Privada Del Norte
Trujillo, Peru.12-2026
Workshop - Formative Assesment Rubric Dessign
Centro Peruano Americano El Cultural
Trujillo, Peru.01-2020
ECCE - Certificate of Competency in English
University of Michigan
Trujillo, Peru.12-2019
Workshop - Shifting Towards Communicative And Proficiency.
Anglo Peru - ELT
Trujillo, Peru.11-2018
Associate of Arts - Pre - Conservatory Violin Program
Conservatory of Music "Carlos Valderrama"
Trujillo, Peru.11-2014
Associate of Arts - International Youth Orchestra ASP 2013
International Youth Orchestra
Leesburg, Virginia, United States Of America.07-2013
Skills
- Telephone skills
- Call center experience
- Task delegation
- Bilingual proficiency
- Account management
- Multitasking Abilities
- Problem-solving abilities
- Business development and planning
- Team leadership
- Verbal and written communication
- Flexibility and adaptability
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Bilingual Customer Service Supervisor
Teleperformance Peru S.A.C.
02.2022 - Current
Bilingual Customer Service Representative
Teleperformance Peru S.A.C.
03.2021 - 01.2022
Bilingual Teaching Assistant
Centro Peruano Americano - American School
02.2019 - 12.2019
Bilingual Co-Teacher
Centro Peruano Americano - El Cultural
11.2018 - 01.2019
Violin Instructor
CETPRO Fernando De Szyslo
01.2018 - 02.2018
Bachelor of Administration - Business Administration
Universidad Privada Del Norte
Workshop - Formative Assesment Rubric Dessign
Centro Peruano Americano El Cultural
ECCE - Certificate of Competency in English
University of Michigan
Workshop - Shifting Towards Communicative And Proficiency.
Anglo Peru - ELT
Associate of Arts - Pre - Conservatory Violin Program
Conservatory of Music "Carlos Valderrama"
Associate of Arts - International Youth Orchestra ASP 2013
International Youth Orchestra
Similar Profiles
MARÍA JOSÉ VILLANUEVA GILMARÍA JOSÉ VILLANUEVA GIL
Supervisor Lead at Teleperformance Perú S.A.C.Supervisor Lead at Teleperformance Perú S.A.C.
Nicolas Antonio Vicente TitoNicolas Antonio Vicente Tito
Project Management Analyst at YOFC PERU S.A.C.Project Management Analyst at YOFC PERU S.A.C.
STEFANNY SANTOSSTEFANNY SANTOS
Human Resources Coordinator at America Movil Peru S.A.C.Human Resources Coordinator at America Movil Peru S.A.C.