Elsa Alcala
La Palma
Summary
Training Manager that is motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Training Manager
Staff Boom
06.2021 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Championed employee recognition programs, celebrating individual achievements and reinforcing the value of ongoing personal development.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Assisted in development of employee assessments to measure training value.
- Mentored junior trainers and instructional designers in best practices for adult learning techniques and curriculum design methodologies.
- Stayed abreast of industry trends and emerging best practices in talent development, ensuring the organization maintained a competitive edge in workforce capabilities.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Reviewed and edited all training materials for accuracy and company policy compliance.
Team Lead
Pacific Specialty Insurance
01.2012 - 11.2021
- Provided exceptional customer service by promptly addressing inquiries and assisting producers with quoting, system navigation, and policy-related questions.
- Processed a variety of policy endorsements, including both financial and non-financial changes, ensuring accuracy and compliance with company guidelines.
- Managed policy cancellations efficiently, including the issuance of cancellation notices and handling underwriting-related matters.
- Utilized underwriting knowledge to assess policy applications and make informed decisions to mitigate risk.
- Demonstrated leadership by supervising a team of 10 members, providing guidance, support, and training to ensure high performance and adherence to company standards.
- Facilitated the onboarding process for new hires, delivering comprehensive training on company policies, procedures, and systems.
- Implemented process improvements to streamline workflows and enhance team productivity, resulting in increased efficiency and customer satisfaction.
- Collaborated effectively with cross-functional teams, including underwriting, claims, and customer service, to resolve complex issues and improve overall operational effectiveness.
- Recognized for consistently achieving targets and maintaining a high level of accuracy in policy processing and customer interactions.
Education
Bachelor of Science - Pyschology
SNHU
Southern New Hampshire University, NH01.2023
Associate of Arts - Business Administration And Management
Cypress College
Cypress, CA 06.2006
Skills
- New hire on-boarding
- Program Optimization
- New Employee Training
- Coaching and Mentoring
- Written and oral communication
- Strategic thinker
- Exceptional communicator
- Project Management
- Soft skills training
- Training facilitation
- Learning Management Systems
- Product Development
- Team direction
- E-Learning Platforms
- Resource Management
- Business Administration
- Course Planning
Certification
- License Department Of Insurance
- Certified Leader ship Training, Crestcom
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Training Manager
Staff Boom
06.2021 - Current
Team Lead
Pacific Specialty Insurance
01.2012 - 11.2021
Bachelor of Science - Pyschology
SNHU
Associate of Arts - Business Administration And Management
Cypress College
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