Emneris Pasco
La Perla
Summary
Mentor dedicated to equipping new interpreters with essential resources for professional development. Focused on fostering confidence and refining skills to maximize potential in the interpreting field. Experienced Quality Control Analyst with strong collaboration and troubleshooting abilities. Proven track record in client engagement, peer collaboration, and mentoring others.
Overview
27
27
years of professional experience
Work History
Lead Quality Assurance Analyst
Lead Quality Assurance Analyst
01.2023 - Current
- In my current role, I guide the analysts towards the common goal of achieving effective communication and maintaining excellence in the quality of the interpreting service
- This involves considering the metrics and goals set by the department, ensuring that all team members work in synergy to achieve the proposed objectives
Quality Analyst
Megonetworks
Lima, Peru
01.2018 - Current
- Guided and qualified interpreter calls to ensure adherence to client requirements.
- Monitored interpreters' compliance with established guidelines to maintain service quality.
- Guaranteed high-quality service delivery, resulting in enhanced client satisfaction.
Telephone and Video Medical Interpreter
Megonetworks
Lima, Peru
01.2013 - Current
- Facilitated clear communication between English and Spanish speakers, ensuring accurate exchanges.
- Upheld LLS guidelines to maintain integrity and confidentiality of transmitted medical information.
Senior Travel Counselor VIP Desk
Amex Canada
01.2001 - 01.2012
- I was in charge of planning and customizing exclusive trips for high-end clients
- My main function is to create tailor-made travel experiences that go beyond simply booking flights and hotels, focusing on personalization and high-end customer service
Senior Travel Counselor
Government of Canada
01.1998 - 01.2001
- Travel planning for Government of Canada public servants, focusing on accurate transportation and hotel reservations and travel itinerary management
Education
Diploma - English Communication
George Brown College
Toronto01.2002
Diploma - Travel and Tourism, Official Tourist Guide
Cenfotur
Lima01.1991
Skills
- Creative thinking
- Process improvement
- Metrics reporting
- Regulatory compliance
- Leadership skills
- Organizational abilities
- Problem-solving expertise
- Collaborative teamwork
Timeline
Lead Quality Assurance Analyst
Lead Quality Assurance Analyst
01.2023 - Current
Quality Analyst
Megonetworks
01.2018 - Current
Telephone and Video Medical Interpreter
Megonetworks
01.2013 - Current
Senior Travel Counselor VIP Desk
Amex Canada
01.2001 - 01.2012
Senior Travel Counselor
Government of Canada
01.1998 - 01.2001
Diploma - English Communication
George Brown College
Diploma - Travel and Tourism, Official Tourist Guide
Cenfotur
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