Ennio Gonzales
Callao
Summary
Dynamic and results-driven Supervisor at SUNAT with expertise in training and mentoring. Proven track record in strategic planning and risk management, enhancing team efficiency and reducing costs. Adept at complex problem-solving, fostering a collaborative environment, and implementing effective operational procedures to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Supervisor
SUNAT
01.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Section Chief
SUNAT
10.2016 - 02.2018
- Evaluated employee performance fairly, providing constructive feedback for continuous improvement efforts.
- Improved communication between sections, fostering a collaborative work environment.
- Enhanced team efficiency by implementing streamlined processes and procedures for daily operations.
- Developed strong relationships with external partners to ensure timely collaboration on projects.
- Developed comprehensive risk management strategies to proactively identify potential issues before they escalated.
- Managed resource allocation effectively, ensuring optimal use of personnel and equipment resources.
- Reduced overhead costs, identifying and eliminating unnecessary expenses in the department budget.
- Mentored junior staff members, providing guidance and support for professional development.
- Inventoried gear and supervised general use.
- Trained [Number] personnel on [Branch] procedures and safety.
- Conducted performance reviews to identify employee strengths and encourage professional development opportunities.
- Assisted with new processes and product planning to facilitate rollout.
Supervisor
SUNAT
07.2016 - 10.2016
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Conducted regular site inspections to ensure adherence to quality standards and identify areas for improvement.
- Developed standard operating procedures to ensure consistent work results across all team members and improve overall operational efficiency.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Planned and oversaw team operations in [Area].
- Resolved personnel conflicts quickly and professionally, fostering a positive work environment that supported teamwork and collaboration.
- Supervised a team of technicians, maintaining high-quality work standards and promoting safe practices in the field.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Performed daily inspections, charted readings, documented equipment downtime, and oversaw maintenance for equipment.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Inspected equipment and tools used for safe operation.
Supervisor
SUNAT
10.2015 - 01.2016
- Recorded incident reports with detailed accounts of occurrences.
- Developed and implemented strategies to prevent and respond to security incidents.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Conducted detailed investigations into security breaches, providing critical insights that informed future prevention strategies.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Established and maintained close working relationships with local law enforcement officers.
Supervising Manager
SUNAT
09.2012 - 09.2014
- Navigated complex situations successfully using critical thinking skills, problem-solving abilities, and sound judgment.
- Drove process improvements that resulted in increased efficiency, effectiveness, or overall performance of the team or department.
- Increased staff retention through competitive compensation packages, comprehensive benefits, and opportunities for professional development.
- Developed actionable strategies for continuous improvement in collaboration with key stakeholders across the organization.
- Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
- Facilitated team growth by recruiting top talent, providing ongoing coaching, and creating opportunities for advancement within the organization.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Implemented and developed operational standards, policies and procedures.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
M.D. - Bussiness Administration And Management
Tacna Private University
Tacna03-2010
Graduate in Economics - Economics
National University of Saint Mark
Lima, Peru08-2003
Customs Officer - Customs Control
National Customs School
Callao04-2000
Bachelor of Science - Economics
National University of Saint Mark
Lima, Peru08-1997
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Strategic planning
- Complex Problem-solving
- Risk management
- Decision-making
- Processes and procedures
- Operations management
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Supervisor
SUNAT
01.2024 - Current
Section Chief
SUNAT
10.2016 - 02.2018
Supervisor
SUNAT
07.2016 - 10.2016
Supervisor
SUNAT
10.2015 - 01.2016
Supervising Manager
SUNAT
09.2012 - 09.2014
M.D. - Bussiness Administration And Management
Tacna Private University
Graduate in Economics - Economics
National University of Saint Mark
Customs Officer - Customs Control
National Customs School
Bachelor of Science - Economics
National University of Saint Mark
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