Enrique Tamashiro
Surrey
Summary
Client-focused Business Manager offering diverse experience in customer service in Spanish and English, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
19
19
years of professional experience
Work History
Franchise Co-Owner at Kumon and Business Manager
Chikara Servicios SAC
Lima
09.2019 - 03.2022
- Communicated with customers with particular attention to problem resolution.
- Implemented automation strategies for office operations, correspondence management, schedule coordination, and recordkeeping.
- Hired exceptional candidates and led staff to focus on customer satisfaction
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Trained new employees on proper protocols and customer service standards.
- Build a loyal customer base of more than 120 students, despite persistent economic, political, and covid -19 related problems.
Administration Manager
Norky's Restaurant Chain
Lima
08.2020 - 05.2021
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Established and developed a strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Trained employees in the company and regulatory compliance requirements to promote conformance.
- Managed 30 employees with continuous coaching and mentoring
General Manager
Coopse La Union (La Union High School)
Lima
11.2015 - 04.2020
- Established and administered annual budget of more than USD 4.5mm, overturning net losses of previous years by taking unpopular decisions like increasing school pension and collecting past due account receivables with lawyers.
- Developed and maintained good relationships with parents and suppliers through regular meetings.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans.
- Directed successful operational turnaround, posting back to back net profits from 2016 to 2020.
Logistics and Purchase Manager
Norky's Restaurant Chain
Lima
06.2009 - 11.2015
- Sourced vendors, built relationships with more than 80 suppliers, and negotiated prices on a monthly or annual basis.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Implemented policies to reduce cost and eliminate waste on packaging products..
- Worked with clients to resolve claim issues quickly and efficiently.
Credit and Collections Analyst
Vinmar International
Houston
04.2002 - 03.2007
- Negotiated to collect balance in full of international customers especially in Latin America.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
Education
MBA - Corporate Finance
The University of Dallas
Dallas, TX12.2001
Bachelor of Arts - Business
Universidad Del Pacifico
Lima, Peru12.1996
Bachelor of Arts - Accounting
Universidad Del Pacifico
LIma, Peru12.1995
Skills
- Understanding of business functions
- Business management and development
- Understanding of client business requirements
- Business Leadership
- Problem Anticipation and Resolution
- Recruitment and Hiring
- Focus and Follow-Through
- Data analysis understanding
- Profit and loss understanding
- Credit score understanding
Languages
Spanish
Native language
English
Proficient
C2
Japanese
Intermediate
B1
Timeline
Administration Manager
Norky's Restaurant Chain
08.2020 - 05.2021
Franchise Co-Owner at Kumon and Business Manager
Chikara Servicios SAC
09.2019 - 03.2022
General Manager
Coopse La Union (La Union High School)
11.2015 - 04.2020
Logistics and Purchase Manager
Norky's Restaurant Chain
06.2009 - 11.2015
Credit and Collections Analyst
Vinmar International
04.2002 - 03.2007
MBA - Corporate Finance
The University of Dallas
Bachelor of Arts - Business
Universidad Del Pacifico
Bachelor of Arts - Accounting
Universidad Del Pacifico
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