Erich Fabian Minaya Gutierrez
Lima
Summary
Adept in language proficiency and conflict resolution, my tenure at Teleperformance showcased my ability to interpret complex medical dialogues and collaborate effectively with healthcare professionals, ensuring high-quality patient services. Demonstrating adaptability and active listening, I maintained confidentiality and enhanced call center operations, embodying reliability and superior communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Agent
Teleperformance
Lima (remotely), Peru
02.2021 - 12.2024
- Utilized cultural sensitivity when interpreting conversations involving cross-cultural dialogue.
- Interpreted complex medical terminology accurately between languages.
- Collaborated with physicians and other healthcare professionals to ensure quality services were provided to patients.
- Adhered to strict confidentiality protocols while working with sensitive information related to patient health records.
Education
High School Diploma -
I.E. Cesar Vallejo
Lima12-2019
Skills
- Language proficiency
- Conflict resolution
- Adaptability and flexibility
- Active listening
- Grammar
- Call center operations
- Punctuality and reliability
- Verbal and written communication
Languages
Spanish
First Language
English
Advanced (C1)
C1
Certification
- Cambridge, B2 First (FCE)
Courses
- General English, International House of London
Timeline
Customer Agent
Teleperformance
02.2021 - 12.2024
High School Diploma -
I.E. Cesar Vallejo
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