Erik Montes
Lima,PUN
Summary
Polite and professional Cook successful in applying strong communication and problem resolution skills to each customer issue. Solid history of maintaining professional relationships to increase efficiency and efficacy. High skills in written communication, active listening and self-aware interpreter.
Overview
4
4
years of professional experience
Work History
Costumer Service Agent
Teleperformance
03.2023 - 11.2023
- Answered an average of 60 calls, chats and emails per day and utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls/chats, and answering inquiries from clients.
- Shared my skills and experience with my team, helping them to improve their performance and solve customer problems faster and more efficiently.
Cook Trainer
Hotel Le Parc, Obernai
01.2020 - 10.2020
- Maintained a clean and sanitary work environment through diligent attention to workspace cleanliness and hygiene practices.
- Worked under pressure and learned how to improve my skills in every service.
- Reduced food waste by implementing portion control strategies and regularly reviewing inventory levels.
- Assisted in the development of staff training materials, focusing on cooking techniques and safety procedures.
- Teach new interns and assistants from different parts of the world effective communication, teamwork and professional conduct in order to optimize their learning and apply it in their work.
Education
Associate of Science - Developmental Psychology
UTEL
Lima, Peru05.2025
Bachelor's Degree in Culinary Arts - Culinary Arts
Culinary Institute D'Gallia
Lima, Peru11.2019
Skills
- Work Under Pressure
- Problem-Solving Abilities
- Staff Training
- Product and Service Solutions
- Positive Attitude
- Analytical Skills
- Adaptability
- Active Listening
- Learn Quickly
- Fast Writer
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Professional Working
Timeline
Costumer Service Agent
Teleperformance
03.2023 - 11.2023
Cook Trainer
Hotel Le Parc, Obernai
01.2020 - 10.2020
Associate of Science - Developmental Psychology
UTEL
Bachelor's Degree in Culinary Arts - Culinary Arts
Culinary Institute D'Gallia
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