Fabiana ABUSADA
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Overview
6
6
years of professional experience
Work History
Medical Interpreter
Teleperformance
09.2022 - 01.2023
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Translated procedural information to facilitate understanding between doctors and patients.
- Handle and carefully respond to all inbound and outbound customer inquiries.
- Provide excellent customer service by being a good listener.
- Work with confidential customer information, while treating it sensitively.
- Deliver clear and direct instructions.
Bilingual Assistant for Therapy Sessions
Sam Bell
01.2021 - 01.2022
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Interpreted during the therapy session to facilitate communication between therapist and patient.
Sales Representative at the "Expo-Bebe" Fair
Maria Angola Convention Center
06.2019 - 08.2019
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
Restaurant Manager
"La Moma" - Restaurant
01.2017 - 07.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Education
Associate of Arts - Film Studies
EPIC (Peruvian School of The Film Industry)
Barranco, Lima 01.2023
GED -
International Baccalaureate Diploma Program
Miraflores, Lima 01.2016
High School Diploma -
St George's College
General Ernesto Montagne Nº 360. Miraflores, Lima 11.2015
Skills
- Cultural Insight
- Procedure Interpretation
- Fluent in English and Spanish
- Video Remote Services
- Customer Needs Assessment
- Sales Consultation
- Customer Engagement
Timeline
Medical Interpreter
Teleperformance
09.2022 - 01.2023
Bilingual Assistant for Therapy Sessions
Sam Bell
01.2021 - 01.2022
Sales Representative at the "Expo-Bebe" Fair
Maria Angola Convention Center
06.2019 - 08.2019
Restaurant Manager
"La Moma" - Restaurant
01.2017 - 07.2018
Associate of Arts - Film Studies
EPIC (Peruvian School of The Film Industry)
GED -
International Baccalaureate Diploma Program
High School Diploma -
St George's College
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