Fabiana TORRES
LIMA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Medical Interpreter
Bilingual L.S
02.2022 - Current
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Translated procedural information to facilitate understanding between doctors and patients.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Maintained message content, tone, and emotion as closely as possible.
Customer Service Representative
Teleperformance
12.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Education
Law Student - Law (Pre-Law)
Universidad Del Pacífico
Lima, Perú07.2026
Skills
- Active Listening
- Concept Interpretation
- Credit Card Payment Processing
- Conflict Resolution
- Problem-Solving Ability
- Customer Service
- Technical Support
- Refund Processing
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Medical Interpreter
Bilingual L.S
02.2022 - Current
Customer Service Representative
Teleperformance
12.2021 - 02.2022
Law Student - Law (Pre-Law)
Universidad Del Pacífico
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