Faith Smith
Laramie
Summary
FOH Supervisor at Rib and Chop House with a proven track record in enhancing guest relations and optimizing restaurant operations. Skilled in staff training and cash handling, I effectively resolved customer complaints, fostering repeat business and loyalty. Committed to delivering exceptional service in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
FOH Supervisor
Rib and Chop House
Laramie
08.2022 - Current
- Trained as: host, server, line cook, bartender, foh supervisor, salad cook, catering
- Trained and mentored staff on service standards and best practices.
- Managed reservations and seating arrangements to optimize table turnover.
- Implemented effective communication between kitchen and front-of-house teams.
- Resolved guest complaints swiftly, enhancing customer satisfaction levels.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Performed cash handling activities and secured nightly deposits
- Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
- Demonstrated adaptability in handling unexpected situations or challenges that arose during service hours, effectively addressing issues to maintain customer satisfaction levels.
Education
High School Diploma -
Laramie High School
Laramie 05-2020
Skills
- Workplace safety
- Hospitality industry
- Food safety compliance
- Guest relations
- Staff supervision
- Restaurant operations
- Upselling strategies
- Table management
- Floor plan optimization
- Training and coaching
- POS system operations
- Customer service delivery
Timeline
FOH Supervisor
Rib and Chop House
08.2022 - Current
High School Diploma -
Laramie High School