Favio Rodrigo Ayala Orellana
Lima,ARE
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
Work History
Salesperson
Family Business, Car Parts Store
- Provided product benefits and advantages and discussed pricing with interested parties.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Negotiated prices, terms of sales and service agreements.
Sales Assistant
Confeper Hardware Store
01.2024 - 03.2024
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Fielded customer questions to share information about products, availability, and pricing.
Hotel Receptionist
Prince Hotel
01.2023 - 03.2023
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Monitored hotel's budget and financial records.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Restaurant Waiter
Marku´s Brasa
01.2022 - 03.2022
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Industrial Engineering
Pontifical Catholic University of Peru
Lima, Perú12.2025
Skills
- Objection handling
- Customer Relationship Building
- Networking
- Cross-selling products and services
- Account Management
- Sales process
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Sales Assistant
Confeper Hardware Store
01.2024 - 03.2024
Hotel Receptionist
Prince Hotel
01.2023 - 03.2023
Restaurant Waiter
Marku´s Brasa
01.2022 - 03.2022
Salesperson
Family Business, Car Parts Store
Bachelor of Science - Industrial Engineering
Pontifical Catholic University of Peru
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