Felix Leonardo Gamonel Cruzado
Lima
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Costumer Attendant
Teleperformance
05.2022 - 04.2024
- Provided personalized attention to each client, creating a welcoming atmosphere that encouraged repeat business.
- Boosted company reputation through exceptional customer service and problem-resolution skills.
- Delivered exceptional support to customers during peak hours, ensuring smooth operations and minimal wait times.
- Assisted customers with various inquiries, resulting in increased loyalty and repeat business.
Security
Wong San Miguel
03.2018 - 05.2022
- Monitored security checkpoints for compliance with applicable security protocols.
- Properly secured loads with security straps, covers and security seals.
- Responded swiftly to security incidents and effectively resolved security issues.
- Frequently reviewed security cameras and reported security breaches to management.
Customer Service / Cross-Selling
MDY
03.2017 - 12.2017
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Increased sales by effectively communicating product features and benefits to customers.
- Analyzed customer needs to suggest products to meet individual demands.
Fast Food Crew Member
McDonalds
03.2016 - 12.2016
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
Selling Agent
Claro
10.2015 - 12.2015
- Worked effectively in fast-paced environments.
- Analyzed customer needs to suggest products to meet individual demands.
- Leveraged excellent listening skills to understand clients'' needs fully before presenting suitable product options that catered to their preferences.
Merchandiser
Adecco Consulting
03.2015 - 09.2015
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Customer Service
METRO CENCOSUD
11.2014 - 12.2014
- Delivered exceptional service by actively listening to client concerns and promptly addressing any issues that arose.
- Ensured a safe and comfortable environment by maintaining cleanliness standards and addressing potential hazards.
- Enhanced client satisfaction by providing personalized support and assistance in various tasks.
Cashier
Clip Salón
07.2013 - 12.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service / Cross-Selling
Atento Call Center
10.2012 - 03.2013
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Increased sales by effectively communicating product features and benefits to customers.
- Analyzed customer needs to suggest products to meet individual demands.
Customer Service / Cross-Selling
Gss
03.2012 - 08.2012
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Increased sales by effectively communicating product features and benefits to customers.
Education
No Degree - Business Administration
National University of SAN MARCOS
Lima, Peru12.2027
High School Diploma -
Trilce
Lima, Peru12.2008
Skills
- Strong Work Ethic
- Patience and composure
- Up-selling strategies
- Personal grooming
- Customer Service
- Cross-selling abilities
- Active Listening
- Computer Proficiency
- Call center experience
- Client Relations
- Complaint Handling
- De-Escalation Techniques
Additional Information
Nationality: Peruvian
Civil status: single
ID: 47268096
Studies
Universidad Nacional Mayor De San Marcos, E.A.P. Business administration, 03/01/11, 2013, Trilce, 2007, 2008, I.E.P. Santa Teresa de Ávila, 2004, 2006, Colegio Trilce Salaverry, 1998, 2003
Languages
Spanish
Native language
English
Advanced
C1
French
Beginner
A1
Timeline
Costumer Attendant
Teleperformance
05.2022 - 04.2024
Security
Wong San Miguel
03.2018 - 05.2022
Customer Service / Cross-Selling
MDY
03.2017 - 12.2017
Fast Food Crew Member
McDonalds
03.2016 - 12.2016
Selling Agent
Claro
10.2015 - 12.2015
Merchandiser
Adecco Consulting
03.2015 - 09.2015
Customer Service
METRO CENCOSUD
11.2014 - 12.2014
Cashier
Clip Salón
07.2013 - 12.2013
Customer Service / Cross-Selling
Atento Call Center
10.2012 - 03.2013
Customer Service / Cross-Selling
Gss
03.2012 - 08.2012
No Degree - Business Administration
National University of SAN MARCOS
High School Diploma -
Trilce
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