Fernán Andrés Alonso Vieyra ZEGARRA

• Supervision, planning and execution of the process of loading and unloading of the aircraft in a safe manner according to the procedures of each company.
• Maintained operational compliance with aviation safety regulations and good practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Implementing a Gantt chart for ground operations of volaris.
• Initiatives aimed at improving the work environment, the safety culture of the company, as part of the OSH committee.
• In charge of carrying out monthly audits of ramp operations
• Review and implementation of process improvements in the manuals of the flight dispatch area.
• Jetblue instructor in GO BP and Aircraft Appearance.
• Resolving issues through active listening and open-ended questioning, escalating major problems to supervisor.
• Follow all prefers work methods, safety policies and procedures per company guidelines while reporting unsafe conditions.
• Monitoring of KPI's in contrast to SLA's
• Perform damage control checks on the arrival, to the cargo and aircraft, as well as perform GSR according to company policies.

• Followed all preferred work methods, safety policies and procedures per company guidelines while reporting unsafe conditions.
• Supervision, planning and execution of the process of loading and unloading of the aircraft in a safe manner according to the procedures of each company.
• Manage personnel under my charge in a safe and efficient way, fulfilling the processes according to the company's requirements.
• Performed damage control checks on the arrival cargo and performed GSR according to company policies.
• Inspected the cargo at the warehouse for adherence with company quality standards.
• Take the necessary measures to obtain the slots for each flight, as well as coordination with the providers involved.
• Qualification in the following companies and aircraft:

Martinair Cargo – B747-4F
 Sky Lease Cargo – B747-4F
 Kalitta Air Cargo –B747-4F
 Mas Air Cargo – B767-3F
 Latam Cargo – B767-3F
 Aero Union - A300C4F

• Carry out internal audits in compliance with company standards.
• Carry out the correct planning taking into account the different parameters such as contours, weights and oversized as well as the correct segregation of general cargo and dangerous goods, in contrast to the restrictions of the aircraft.
• Supervised day-to-day of the cargo operations.
• Managed customer complaints with professionalism and good critical thinking skills.
• Utilized optimum practices for safe, timely loading and unloading of aircraft cargo.
• Trained new employees in areas such as safety procedures and cargo operations.

• Manage the different requirements of clients with areas such as Ramp, OMA, Passenger Service, LAP, Catering, Security, Migrations, Customs, Hotels, Transportation and Warehouse for charter flight care.
• Carry out the collection of information from air operators to obtain permits for overflight, landing, takeoff, technical stopovers, as well as the presentation of the same before the DGAC.
• Attention to special flights of oversized cargo, military equipment, basic medical equipment, diplomatic delegations, covid-19 medical evacuations, repatriations, VIP passengers, temporary internment before customs, among others.

• Supervised and direct logistics of ground services as required by each company
• Responsible for compliance with times based on the Gantt chart of the different Airlines.
• Constantly communicated with different areas for the management of reports for each flight.
• Attended and completed required online and in-person training and mentored newer agents in advanced roles.
• Understood DGAC, ICAO and airport regulations and verified compliance.
• Implemented and enforced safety policies and procedures, confirming compliance with regulations.
• Oversaw schedules and shift personnel to make proactive changes to flight assignments, workflows, and task responsibilities to maintain operations objectives as shit leader .
• Executed periodic inspections of the platform, identifying and reporting risks or problems in operations to the supervisor.