FIORELLA STEPHANIE DELGADO ALEJOS
Lima
Summary
As an Electronics Engineering student at UTP, have a strong interest in applying knowledge in telecommunications field. Eager to join a dynamic team to contribute to the company's success. Offering solid foundation in data analysis and problem-solving. Brings ability to quickly learn and apply business processes and software tools. Ready to use and develop analytical skills and technical proficiency. Recognizing and rewarding personal achievements and performance is important to me, as it motivates me to continuously improve. Seeking opportunities for personal and professional development.
Overview
10
10
years of professional experience
Work History
Business Support Analyst
Edgeuno
01.2024 - 01.2025
- Data Entry and Maintenance: Assist in data entry tasks and maintain accurate records in databases to the sales team
- Ensure the integrity and confidentiality of information, supporting the organization in maintaining a reliable data repository
- Work closely with sales representatives to provide administrative and operative support in the designated sales processing tool
- This includes assistance and support in managing “quotes” and processing approvals to facilitate a smooth sales process
- Document Preparation: Prepare and format documents, reports, and presentations
- Collaborate with team members to ensure the creation of professional and polished materials for internal and external use
- Communication Handling: Act as a point of contact for internal communications
- Facilitate efficient communication within the organizations stakeholders
- Administrative Support: Provide comprehensive administrative assistance to the assigned sales and operational excellence teams
Back Office After-Sales
Fiberlux
03.2023 - 12.2023
- Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
- Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
- Kept meticulous records using both manual filing systems and digital databases, guaranteeing easy access to essential documents when needed.
- Streamlined back-office processes for increased efficiency, implementing new software solutions and organizational methods.
- Provided exceptional customer service to internal stakeholders, fostering positive relationships across departments.
- Participated in regular team meetings to discuss progress, share updates, and address any challenges or concerns impacting back-office operations.
Customer Service Representative
Teleperformance
05.2022 - 02.2023
- Keep every customer engaged with a direct and friendly touch.
- Handle sensitive customer data with utmost care and confidentiality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Ecommerce Commercial Advisor
Nexus Technology
04.2021 - 05.2022
- Registration of E-commerce clients and generation of credentials in the systems (Manager and Magento).
- Monitoring of sales and projects that enter through the E-commerce channel.
- Validation of customer orders.
- Answer customer queries from different digital platforms (mail and chatbots) and manage quick solutions.
- Provide advice to the client in the purchasing process through E-commerce, offering products to generate cross-selling.
- Provide technical advice regarding products or projects to close the sale, in coordination with the Product Manager.
- Monitor abandoned carts and take actions that allow the sale to be closed according to established guidelines.
- Review the needs of prospects and customers to improve ecommerce sales.
- Support in the coordination of obtaining offers with Product Managers, Line Managers and Marketing to increase sales.
- Support in the definition of competitive pricing strategies.
- Monitor that stock exists for high-moving products.
- Consolidate weekly information on E-commerce sales and queries answered.
- Propose improvements that optimize existing processes in the area.
- Compliance with the KPIs designated for the area.
Feasibility Analyst
Telnetcom
07.2020 - 03.2021
- Perform feasibility analysis for new installations, validate resources and equipment in Claro base stations.
- Validate fiber optic route with the Nig application.
- Attention to emails and requests for corporate sales support.
- Upload equipment quotes and other necessary documents to the system.
- Attention to simple and complex projects in all corporate sectors.
- Monitoring and final closure of projects.
Inside Sales Executive
Entel Perú
11.2019 - 04.2020
- Remotely generate fixed communication needs on non-clients and Entel clients of the SME sector in the Southern region.
- Contracting mobile and/or landline services for the southern region by sending annexes
- Telephone contracts and monitoring of delivery of the services contracted by the client.
- Negotiate with clients, taking advantage of each interaction, which allows increasing the account.
- Capture new accounts
- Developed and implemented sales strategies to increase revenue.
Feasibility Analyst
Telnetcom
11.2018 - 09.2019
- Perform feasibility analysis for new installations, validate resources and equipment in Claro base stations.
- Validate fiber optic route with the Nig application.
- Attention to emails and requests for corporate sales support.
- Upload equipment quotes and other necessary documents to the system.
- Attention to simple and complex projects in all corporate sectors.
- Monitoring and final closure of projects.
Supervisor of Operations
MDY
12.2016 - 10.2018
- ACHIEVEMENTS: It was possible to improve the attention time for procedures in the corporate fixed services sector from 24 hours to 4 hours by assigning 5 exclusive advisors for fixed services and 11 advisors for mobile services.
- BO Sales Supervisor: Supervise the efforts of 16 advisors in a backoffice, which enters corporate sales of Claro's fixed and mobile services in a period of no more than 4 hours, validate absences, delays, medical breaks and vacations; provide feedback to reduce operational errors of advisors, hold pre- and post-shift meetings to inform about new processes.
- Reinforcements for advisors and focus groups to have a good work environment.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Business Administrative Back Office: Post-sales attention by email to companies that had a Business Landline service, the procedures carried out were plan changes, activation of additional services, sending of receipts.
- Invoices, memberships and service cancellations.
- Telephone assistance for home clients; Technical discards were made for the repair of telephone, internet and cable, otherwise it could not be solved by phone, a scheduling for a technical visit was made.
Accident Analyst
Legall
03.2015 - 11.2016
- Entry of reports of automobile accidents in Lima and provinces for an insurance company, within the reports the defenses of the events, cost of damages with the deductible that the insured had, affected people, police reports, photos were entered. of the accident sites and the affected vehicles.
Customer Service Representative
Allus Contact Center
09.2014 - 03.2015
- Maintained high customer satisfaction standards to meet or exceed targets.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Electronic Engineering
Universidad Tecnológica Del Perú
01-2027
CCNA - undefined
CIBERTEC
11.2020
English C1
ICPNA
12.2014
Skills
- Personal management
- Experience in sales
- E-commerce
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
- Analytical thinking
- Business process improvement
- Workflow Analysis
- Operational reporting
- CRM systems
- Operations analysis
Timeline
Business Support Analyst
Edgeuno
01.2024 - 01.2025
Back Office After-Sales
Fiberlux
03.2023 - 12.2023
Customer Service Representative
Teleperformance
05.2022 - 02.2023
Ecommerce Commercial Advisor
Nexus Technology
04.2021 - 05.2022
Feasibility Analyst
Telnetcom
07.2020 - 03.2021
Inside Sales Executive
Entel Perú
11.2019 - 04.2020
Feasibility Analyst
Telnetcom
11.2018 - 09.2019
Supervisor of Operations
MDY
12.2016 - 10.2018
Accident Analyst
Legall
03.2015 - 11.2016
Customer Service Representative
Allus Contact Center
09.2014 - 03.2015
CCNA - undefined
CIBERTEC
Electronic Engineering
Universidad Tecnológica Del Perú
English C1
ICPNA
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