Fiorella Marisa Colacci Chavez
Lima
Summary
Consider myself a perseverant individual in achieving my goals, being committed and receptive to my duties. Sociable and with an excellent disposition to work in a team, continue learning, and contribute to good
teamwork.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Guest Experince Expert ( Front Desk)
Jw Marriott Lima Hotel
05.2022 - Current
- Welcoming guests in a warm and friendly manner. Efficiently process their arrival check-in, verifying their identification, confirming their reservation details and finalizing with the delivery of the corresponding keys.
- Assisting guests with their check-out. Printing their final files to share with them their accommodation charges and extras. And if they agree to help us with a signature of conformity.
Issuing receipts for final charges. And make the corresponding delivery.
Thanking you for your stay with us and receive positive or negative comments for any future improvement. - Provide concierge services, such as assisting in arranging transportation, restaurant reservations or recommending city tours.
- Address guest complaints, concerns and issues promptly and effectively, striving to resolve conflicts and ensure guest satisfaction.
effectively, striving to resolve conflicts and ensure guest satisfaction.
Escalate unresolved issues to management as necessary for follow-up. - Executive Lounge Attendant. Area in which guests attend to work or spend the day. Assist them by providing them with something to drink or eat as we offer services at established hours. Concierge services are also provided.
Area in which a greater emotional connection is established with the guests, knowing the reason for their visit and thus be able to resolve any questions or concerns. - Gym Attendant. Provide information about the services we provide in our gym, such as hours of operation and classes offered. As well as detailing the Spa treatment services.
Guest Experience Expert ( Food & Beverage)
Fairfield By Marriott Lima Miraflores Hotel
11.2021 - 04.2022
- Working in a hotel that opened during the pandemic required a high degree of adaptability. As circumstances evolved and restrictions changed, I remained flexible and willing to adjust my approach to meet the needs of our guests and the demands of the business. Whether it was pivoting to offer contactless delivery for room service or implementing new safety protocols for banquets and events, we embraced change and approached each challenge with a positive attitude.
- Responsible for customer service at the Restaurant, providing personalized service.
- Responsible for event service, fulfilling duties and following guidelines.
- Committed to innovation and staying constantly connected to meet the needs of our customers.
Server
Granja Azul Grill Restaurant
12.2020 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Assistant
Kimpton Seafire Resort & SPA
12.2019 - 05.2020
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Assist the Server in customer service (being attentive to every detail).
- Responsible for setting up the breakfast and brunch buffet in the restaurant.
Banquet Server
Jw Marriott Lima Hotel
05.2019 - 12.2019
- Customer service at events: Responsible for organizing coffee breaks and event rooms, fulfilling the duties assigned by the captain (set up according to BEO). On the day of the event, verify that the rooms meet the standards according to BEO and follow up accordingly.
Banquet Intern Server
Hyatt Regency New Orleans
01.2018 - 01.2019
- Supported catering staff in food preparation and presentation, resulting in high-quality dining experiences for guests.
- Addressed guest inquiries promptly, fostering positive relationships and repeat business.
- Improved efficiency through effective time management and prioritization of tasks during event preparation.
- Participated in pre-event meetings for clear communication of client expectations and event details.
Bar Attendant
El Pueblo Hotel Resort , Operated by Decameron
01.2016 - 12.2017
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Learned how to make wide variety of mixed drinks.
- Checked ID cards and verified bar guests were of legal age.
Education
Bachelor - Tourism And Hospitality
San Martin De Porres University
Lima, Peru07.2018
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Upselling strategies
- Room Service
- Concierge services
- Reservations
- Nightly Audits
- Telephone Etiquette
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Guest Experince Expert ( Front Desk)
Jw Marriott Lima Hotel
05.2022 - Current
Guest Experience Expert ( Food & Beverage)
Fairfield By Marriott Lima Miraflores Hotel
11.2021 - 04.2022
Server
Granja Azul Grill Restaurant
12.2020 - 10.2021
Server Assistant
Kimpton Seafire Resort & SPA
12.2019 - 05.2020
Banquet Server
Jw Marriott Lima Hotel
05.2019 - 12.2019
Banquet Intern Server
Hyatt Regency New Orleans
01.2018 - 01.2019
Bar Attendant
El Pueblo Hotel Resort , Operated by Decameron
01.2016 - 12.2017
Bachelor - Tourism And Hospitality
San Martin De Porres University
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