Flor Amelia Baca Livelli
Lima
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Thorough Head of Legal with in-depth understanding of applicable laws. Works great with fellow attorneys, support staff and other stakeholders to meet legal demands. Record of success with legal issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
TELEPERFORMANCE
Lima
06.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Legal and Projects Head
BIGMOND GROUP
Lima
02.2020 - 05.2023
- Developed and implemented legal strategies to protect the company's interests in a variety of legal matters.
- Reviewed, drafted, and negotiated contracts for clients, vendors, and suppliers.
- Provided guidance on corporate governance issues, including board resolutions and shareholder agreements.
- Advised senior management on compliance with applicable regulations and laws.
- Identified potential legal risks associated with proposed business transactions or decisions.
Tax Coordinator
ARCA CONTINENTAL LINDLEY (COCA COLA)
Lima
10.2012 - 11.2017
- Reviewed and maintained financial records to ensure accuracy of tax information.
- Prepared and filed federal, state, and local taxes for the company in a timely manner.
- Developed strategies to minimize corporate tax liability while ensuring compliance with applicable laws.
- Analyzed financial data to determine appropriate deductions, credits, or exemptions.
- Coordinated with external auditors on tax-related matters such as audits and assessments.
Education
Tax Postgraduate Studies - Law
UNIVERSIDAD DE LIMA
Lima12-2013
Paralegal Certificate Program - Law
FLORIDA INTERNATIONAL UNIVERSITY
United States11-2008
Lawyer - Law
UNIVERSIDAD DE LIMA
Lima12-2005
Skills
- Customer Feedback Management
- Inter-Department Collaboration
- Customer Consulting
- Focused On Customer Satisfaction
- Problem-Solving Abilities
- Legal Support
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Customer Service Representative
TELEPERFORMANCE
06.2023 - 02.2024
Legal and Projects Head
BIGMOND GROUP
02.2020 - 05.2023
Tax Coordinator
ARCA CONTINENTAL LINDLEY (COCA COLA)
10.2012 - 11.2017
Tax Postgraduate Studies - Law
UNIVERSIDAD DE LIMA
Paralegal Certificate Program - Law
FLORIDA INTERNATIONAL UNIVERSITY
Lawyer - Law
UNIVERSIDAD DE LIMA
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