FrANCO ACUNA AGUILAR

• Manage online store operations, digital marketing, and branding.
• Develop strategies to attract customers and increase online sales.
• Oversee customer communication, resolve issues, and manage product sourcing.

• Conduct private and group English classes for adult international learners.
• Deliver conversation, grammar, and Business English lessons.
• Provide feedback to improve students’ fluency, pronunciation, and confidence.

• Delivered private and group English lessons for adult learners.
• Led Social Clubs focused on real-life conversation and interactive speaking activities.
• Guided students in improving fluency, confidence, and communication skills.

• Contributed to multiple operational areas including housekeeping, kitchen support, and ticket verification within a large international resort environment.

• Communicated daily in English with international guests and team members while providing high-quality hospitality service.

• Supported guest services and resort operations while maintaining strong service and quality standards.

• Assisted international travelers using English for customer service and product inquiries.

• Handled international payment transactions.

• Resolved customer concerns while maintaining high service standards.