Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Franco Cherchi Salazar

Franco Cherchi Salazar

Lince

Summary

Dynamic bilingual professional with nearly 15 years of experience, recognized for delivering exceptional customer service, and achieving high satisfaction rates. Proven expertise in insurance verification and payment collections, complemented by strong active listening and adaptability skills. Committed to enhancing team performance and ensuring quality experiences for clients.

Overview

15
15
years of professional experience

Work History

Bilingual Account Supervisor

Wellcare Teleperformance
10.2023 - 07.2025
  • Almost two years of experience assisting members of Medicare part D with concerns regarding insurance verification or eligibility, checking the status of application.
  • Approximately 25-30 calls per day, using EMR (CareConnect).
  • I have always been recognized for the quantity of positive surveys.
  • I have always been aware of the news or updates in the process.
  • Payment collections and refund request.
  • Managing Explanation of benefits, deductibles, tier and copayments.
  • Appointment rescheduling.
  • Prior authorization, Appeals and coverage determination.

Customer Service Bilingual Agent

Instacart Teleperformance
01.2022 - 08.2023
  • To provide a quality experience to all customers.
  • Attention to complaints both through chat and calls.
  • Support customers when they have issues with their accounts.
  • Efficiently solve customers' problems with their orders, ensuring quality service.
  • To support my colleagues with doubts regarding the procedures.

Services Advisor

BBVA Bank
03.2020 - 08.2021
  • Placement of card protection insurance.
  • Attract customers interested in credit cards, personal loans, and debt purchases.
  • Migration of counter operations to digital channels.
  • Provide a quality experience to all customers.
  • Replacement or duplication of cards.
  • Opening of savings and checking accounts for individuals.
  • Payment of wages and payment of CTS.

Multifunction Services Advisor

Banco BCP
08.2015 - 09.2019
  • I have been recognized as one of the best sellers in the region on three occasions.
  • Place protection card insurance, life and health insurance.
  • Attract customers interested in credit cards, personal loans, and debt purchases.
  • Migration of counter operations to digital channels.
  • Provide a quality experience to all customers.
  • Opening of savings and checking accounts for individuals.
  • Payment of wages and payment of CTS.

Delivery Coordinator, Service Coach

Delosi KFC
10.2010 - 07.2015
  • In charge of ensuring that orders arrive in perfect condition and within the established time limit.
  • Monitoring of the motorized distribution area.
  • Organization of motorized schedules.
  • Work team meeting manager.
  • Meeting High Standards.
  • Training of new staff.
  • Inventory Management.

Education

Technician - Advanced Level completed, Additional courses in conversation and pronunciation

Britanico
11.2022

Graduate in Administration And Finance -

Isil
12.2018

Skills

  • Committed to work and learning
  • Active Listening
  • Teamwork
  • Responsibility
  • Adaptability

Websites

Timeline

Bilingual Account Supervisor

Wellcare Teleperformance
10.2023 - 07.2025

Customer Service Bilingual Agent

Instacart Teleperformance
01.2022 - 08.2023

Services Advisor

BBVA Bank
03.2020 - 08.2021

Multifunction Services Advisor

Banco BCP
08.2015 - 09.2019

Delivery Coordinator, Service Coach

Delosi KFC
10.2010 - 07.2015

Technician - Advanced Level completed, Additional courses in conversation and pronunciation

Britanico

Graduate in Administration And Finance -

Isil

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Franco Cherchi Salazar