Franco Andreé Bustamante Vargas
Summary
Bachelor's degree in Business Administration, with solid experience in operations within the e-commerce, banking, and insurance sectors. I excel under pressure, possess strong analytical skills, and have a deep passion for tackling challenges. My focus is on creatively solving problems, driving innovation, and delivering positive outcomes for both clients and internal processes, as well as the company as a whole. My ability to identify improvement opportunities and transform them into effective solutions has been key throughout my career.
Overview
10
10
years of professional experience
Work History
Operations Manager
Protecta Security
05.2021 - Current
- Lead the team responsible for insurance products such as Accidents, Credit Life, Group Life, and Burial Insurance.
- Supervise and coordinate with staff the management of procedures and the custody of issued policies.
- Review and monitor the calculation and release of commissions for intermediaries.
- Prepare and ensure the accuracy of weekly and monthly financial balances for the assigned products.
- Develop monthly closing reports and documentation required for internal and external audits.
- Manage claims and inquiries from internal and external clients.
- Actively participate in continuous process improvement, collaborating with internal departments and external providers.
Digital Operations Analyst
Grupo El Comercio - Pagoefectivo
06.2018 - 08.2019
- Analyze claims related to business products, referred by the Support Advisors team.
- Conduct monitoring and reconciliation processes for collections at both national and international levels, ensuring proper execution.
- Train affiliated companies in the use and optimization of business management tools.
- Coordinate with the banking network to resolve contingencies and unusual operations, as well as manage the regularization of TPE product cases with Visa operators.
- Prepare daily, weekly, and monthly reports detailing key performance indicators for CIP and TPE products.
- Oversee and manage the resolution of claims handled by Support Advisors, ensuring efficient and high-quality service.
Operations Assistant
Banco De Crédito BCP
03.2015 - 07.2017
- Manage the processing of Balance Transfer (debt purchase) and Preferred Cash cases, in coordination with the Product Unit and the Commercial Division.
- Coordinate with internal teams to regularize rejected debt purchases, ensuring efficient resolution.
- Arrange appointments between Prosegur and clients, facilitating communication and operational resolutions.
- Process accounting operations for the Post-Sales Operations Management, collaborating with Operations analysts to address claims at the national level.
Education
BBA - Business Administration
Universidad De San Martin De Porres
Lima, Peru06-2015
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Critical thinking
Languages
Spanish
Native language
English
Upper intermediate
B2
References
• Available upon request.
Timeline
Operations Manager
Protecta Security
05.2021 - Current
Digital Operations Analyst
Grupo El Comercio - Pagoefectivo
06.2018 - 08.2019
Operations Assistant
Banco De Crédito BCP
03.2015 - 07.2017
BBA - Business Administration
Universidad De San Martin De Porres
Similar Profiles
Hibba Tul BaseerHibba Tul Baseer
Security Officer at Bardwood Security ,Leon Security & Samsic SecuritySecurity Officer at Bardwood Security ,Leon Security & Samsic Security
Angelo BurgosAngelo Burgos
Federal Court Security Officer at AKAL SECURITY – INTERCON SECURITY – CONSTELIS SECURITY – WALDEN SECURITYFederal Court Security Officer at AKAL SECURITY – INTERCON SECURITY – CONSTELIS SECURITY – WALDEN SECURITY
George GreenGeorge Green
Security Officer Supervisor at Security Solutions Corp (Private Security)Security Officer Supervisor at Security Solutions Corp (Private Security)