Google suite
Franco Dongo Chacón
INGENIERO DE AUDIO TÉCNICO
Lima
Summary
Dynamic and results-oriented professional with extensive experience in customer service and quality assurance, notably at Playtech. Excelled in enhancing customer satisfaction and fostering a culture of continuous improvement. Skilled in CRM software and outstanding communication, demonstrated through effective problem resolution and team collaboration. Achieved significant improvements in service quality and customer loyalty.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Service Agent
Concentrix
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their transactions.
Bilingual Customer Service Agent
Teleperformance
07.2023 - 08.2023
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Management of customer inquiries and complaints through various channels.
- Provision of effective and prompt solutions to problems raised by customers.
- Maintaining accurate records of customer interactions.
- Ensuring customer satisfaction through friendly and professional service.
Quality Assurance Specialist
Playtech
05.2022 - 05.2023
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Supervision and quality assurance of the product.
- Preparation of detailed reports on errors and bugs found.
- Performing functionality and performance tests.
- Collaboration with development teams to improve product quality.
- Identifying and reporting bugs and defects.
- Execution of regression tests and verification of fixes.
- Documentation of test processes and results.
Education
AUDIO ENGINEER - Audiology
CT Audio
Lima, Peru 05.2001 -
Skills
Call control
Software
CRM
JIRA
Timeline
Customer Service Agent
Concentrix
08.2023 - Current
Bilingual Customer Service Agent
Teleperformance
07.2023 - 08.2023
Quality Assurance Specialist
Playtech
05.2022 - 05.2023
AUDIO ENGINEER - Audiology
CT Audio
05.2001 -
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