Frank Carlos Zevallos Asiu
Piura
Summary
I have worked as a fine Jewelry Specialist with a focus on cruise industry sales. During my time on luxury cruise lines, I cultivated my passion for fine jewelry and developed skills in sales and customer service.
My journey in the jewelry industry extends beyond the cruise sector, allowing me to refine my expertise and knowledge. I take pride in my ability to connect with customers, educate them about jewelry and assist them in finding pieces that suit their preferences.
I'm proficient in different languages, a skill that has enabled me to connect with a diverse range of clients and provide personalized service.
Overview
5
5
years of professional experience
Work History
Fine Jewelry Specialist
Starboard Cruise Services
04.2022 - 09.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Help Center /Front Desk Receptionist
Casa Andina Premium Piura
10.2018 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Associate of Business Administration - Business Administration
Escuela Tecnológica Universidad Nacional De Piura
Piura05.2021
Language Certification - Chinese Language
Capital Normal University of Beijing
Beijing07.2016
Skills
- Loss Prevention
- Product Knowledge
- Store Organization
- Inventory Management
- Customer Assistance
- Building Customer Loyalty
- Team Cooperation
- Friendly and Helpful
- Merchandising and Display
Languages
Spanish
Native language
English
Proficient
C2
French
Advanced
C1
Portuguese
Advanced
C1
Chinese (Mandarin)
Upper intermediate
B2
Italian
Intermediate
B1
Timeline
Fine Jewelry Specialist
Starboard Cruise Services
04.2022 - 09.2023
Help Center /Front Desk Receptionist
Casa Andina Premium Piura
10.2018 - 12.2019
Associate of Business Administration - Business Administration
Escuela Tecnológica Universidad Nacional De Piura
Language Certification - Chinese Language
Capital Normal University of Beijing
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