Franzs Josué Avalos Rospigliosi
Lima
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Universal Language Service Inc.
Bellevue
01.2023 - Current
- Planned and completed group projects, working smoothly with others.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
Front Desk Receptionist
Hostel Rural
San Pedro de Atacama
12.2021 - 03.2022
- Trilingual customer service.
- Transmitted digital and printed documents to customers by post or email.
- Resolved minor customer issues and requests for information, escalating complex problems to line manager.
- Answered and helped resolve enquiries from clients, vendors and general public.
Team Leader Supervisor
Teleatento del Perú S.A.C
Lima
07.2019 - 07.2020
- Trilingual customer service.
- Planned, organized and monitored resources for efficient use of labour, equipment and materials.
- Trained and led talented teams to surpass objectives, consistently exceeding KPI targets.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Reviewed and assessed operations performance, developing initiatives for continuous process improvement.
Train Customer Service Representative
Teleatento del Perú S.A.C
Lima
01.2018 - 06.2019
- Monitored employee progress, offering feedback to management on additional training requirements.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Assessed employers in key areas to determine learning needs.
- Designed training programs tailored to company needs.
Education
Bachelor's Degrees in Translation & Interpreting - Ciencias Humanas
UPC University
Lima 03.2021 -
Journalism -
Tea y Deportea
Buenos Aires 03.2012 - 12.2014
Skills
- Issue handling
- Front office management
- Team collaboration
- Interpersonal communications
- Cat Tools (Trados Studio, Phrase)
Timeline
Customer Service Representative
Universal Language Service Inc.
01.2023 - Current
Front Desk Receptionist
Hostel Rural
12.2021 - 03.2022
Bachelor's Degrees in Translation & Interpreting - Ciencias Humanas
UPC University
03.2021 -
Team Leader Supervisor
Teleatento del Perú S.A.C
07.2019 - 07.2020
Train Customer Service Representative
Teleatento del Perú S.A.C
01.2018 - 06.2019
Journalism -
Tea y Deportea
03.2012 - 12.2014
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